Help Desk | Aerospace

Overview

On Site
Depends on Experience
Full Time
25% Travel

Skills

Active Directory
Aerospace
Audiovisual
Collaboration
Communication
CompTIA
Computer Hardware
Customer Service
Firewall
Help Desk
IT Service Management
Laptop
Manufacturing
Mechanical Engineering
Microsoft
Microsoft Azure
Microsoft Office
Microsoft Operating Systems
Microsoft Windows
Microsoft Windows Server
Multi-factor Authentication
Network
Network+
Printers
Process Improvement
Regulatory Compliance
Remote Support
Surveillance
Technical Support
Virtual Private Network
VoIP

Job Details

Location: Near Cleveland Ohio - On-site
Type: Full-Time | Contract-to-Hire
Schedule: Monday Friday, 8-hour shifts (additional hours and weekends as needed)
Travel: Up to 30% for project-based activities
Compensation: Based on experience
Work Authorization: Must be authorized to work in the U.S. (no sponsorship available)

About the Role

We re seeking a Level I/II Help Desk Technician to support a growing aerospace facility near Cleveland, OH. In this hands-on role, you ll serve as the first point of contact for end-user support needs - resolving hardware, software, and network issues while providing excellent customer service. You ll troubleshoot across a modern Microsoft environment and collaborate on both local and corporate-wide IT projects.

This is a great opportunity to grow your IT career in a dynamic manufacturing setting, working on a tight-knit team with the backing of a larger enterprise.

Key Responsibilities

  • Provide front-line IT support for end users on-site and remotely
  • Troubleshoot and resolve hardware/software issues on desktops, laptops, printers, and mobile devices
  • Install, configure, and maintain systems including Windows OS, O365, Active Directory, and Azure AD
  • Manage user accounts, permissions, and access across platforms
  • Document issues, resolutions, and standard procedures in the IT knowledge base
  • Perform routine maintenance and upgrades on systems and infrastructure
  • Support audio/visual systems, VOIP phones, security systems, and surveillance equipment
  • Participate in IT and facility-level projects
  • Recommend process improvements to enhance IT service delivery

Required Qualifications

  • 2+ years experience in an IT help desk or desktop support role
  • Solid knowledge of Windows OS, Office 365, Azure AD, and Active Directory
  • Familiar with network troubleshooting and firewall technologies
  • Strong customer service and communication skills
  • Experience supporting hardware including laptops, desktops, and peripherals
  • Associate s degree (or equivalent experience) in Computer Science or related field
  • Ability to lift moderate equipment, travel locally, and work across multiple environments

Preferred Qualifications

  • Familiarity with VPNs, MFA, and IT ticketing systems
  • Experience with VOIP, door security systems, and surveillance technology
  • Working knowledge of Windows Server environments
  • Exposure to NIST or CMMC compliance frameworks
  • Professional certifications (CompTIA A+, Network+, Microsoft, etc.)

Benefits (Upon Conversion)

  • Medical, Dental, and Vision Insurance
  • Health Savings & Flexible Spending Accounts
  • Life Insurance
  • Employee Assistance Program
  • Paid Time Off
  • 401(k) or Retirement Options (if offered by employer)

Work Environment

  • Mix of office, manufacturing floor, and occasional outdoor work
  • Requires frequent sitting, walking, and use of hands
  • Some lifting and physical mobility required
  • Exposure to mechanical equipment and varied noise levels
  • Must have reliable transportation for local travel between sites
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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