ServiceNow Discovery Admin

Job Tittle: ServiceNow Discovery Admin
Duration: Full-time
Location: TX/FL/NJ/VA/MA (Hybrid 3 days onsite, Rest days remote)

About this Opportunity:

The impact you will have in this role:
The ServiceNow Discovery Administrator delivers day-to-day Discovery services to the organization and takes general direction from the ServiceNow Engineering Leadership team to deliver work products that support DTCC ServiceNow vision and roadmap.
Your Primary Responsibilities:

• Collaborate with clients and collaborators to understand their discovery requirements and translate them into ServiceNow configurations.
• Configure and manage the ServiceNow Discovery tool to identify and collect configuration items (CIs) across the IT infrastructure.
• Develop and maintain discovery patterns and probes to capture relevant information from diverse IT resources.
• Monitor the discovery processes to identify and rectify any performance or data quality issues.
• Provide guidance and training to users on discovery best practices.
• Stay updated with the latest ServiceNow features and enhancements related to discovery; recommending and implementing improvements to optimize the process.
• Resolving and troubleshooting discovery errors related to permissions and access.
• Create/ Monitor Discovery schedules for optimal performance and run-time.
• Assuring completion of scheduled discovery jobs.
• Reviewing the environment for changes and new requirements that may drive changes to the Discovery solution.
• Working to fulfill Service Management tickets as assigned.
• Engaging with strategic projects to determine impact on discovery and ensure discovery can deliver the required functionality within project timeframes.
• Identifying service improvement opportunities.

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Talents Needed for Success:

• Bachelor's degree or minimum of 6 years of related experience
• Proven experience as a ServiceNow Discovery Administrator
• Strong knowledge of discovery methodologies, protocols, and best practices.
• Familiarity with data modeling, network management and database management concepts.
• Active ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist or Certified Application Developer
• Experience with ITOM, SCCM, AWS/Cloud, Mainframe and other related tools and technologies.
• Experience with integrating ServiceNow with external systems using REST API, SOAP API, and other methods.
• Familiarity in JavaScript, Angular, and web technologies
• Understanding of CSDM framework

Nice to have skills:

• Accountability: Pays close attention to detail and accurately reports status of risk items.
• Communications: Communicates with transparency to all levels of personnel
• Self-Starter: Works independently with minimal direction
• Fast Learner: Learns quickly in a fast-paced environment.
• Works well as part of team. Self-motivated, tenacious learner
• Curious and agile mindset
• Strong communicator who is a self-starter and highly motivated individual
• Able to support multiple projects and deadlines in a fast-paced work environment.
• Able to provide adequate mentorship & governance to project teams during component integration.
• Excellent interpersonal, communication and leadership skills.