Senior Systems Engineer - Network & Telecommunications Services

Overview

Hybrid
Up to $90
Contract - W2
Contract - Independent
Contract - 12 Month(s)
10% Travel
Able to Provide Sponsorship

Skills

Cisco Unified Communications Manager
Cisco UCCX
Cisco Unity Connection
Cisco
Communication
Documentation
Functional Requirements
Knowledge Transfer
Marketing Intelligence
Network
Process Modeling
Productivity
Routing
Service Design
Technical Support
Telecommunications
Training
Unified Communications
Unity
Video

Job Details

The State of Michigan is looking for: Senior Systems Engineer
LOCALS NEEDED
10+ Years experience candidates only

Job Description

DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering,
technical, implementation support, process design and service design package documentation for the
Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center
agent/supervisor functional requirements that require a skilled technical engineering resource. This
resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony
Services staff. In addition, this resource will provide engineering and technical support for the Cisco
Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).

Top Skills & Years of Experience:
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connections (CUC): 5+ years Clear and concise written and verbal communication is crucial to success and productivity in this role.
Will close submissions on: 5/15/25 at 10am EST
Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared to share screen if asked.
Duration: 1 year with possible extension
Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Local or non/local: Local candidates ONLY (must be located within 2 hours of Lansing, MI)

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