Overview
On Site
Contract - W2
Skills
Preventive Maintenance
Performance Management
Project Management
Customer Experience
Tier 1
Technical Support
Computer Hardware
Virtual Private Network
Management
ServiceNow
Zendesk
Customer Service
Communication
Training And Development
Training
Mentorship
Knowledge Base
Collaboration
Leadership
Job Details
Technical Support and Customer Service Associate - REMOTE
Contract: 12 months with possible CTH
Schedule: 2nd shift - 12 pm to 9 pm, Tuesday thru Saturday
Work Type: Fully Remote
Myticas is actively seeking a Technical Support and Customer Service Associate for a direct client to join their Personal Support Center (PSC) team. This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.
As a PSC Associate, you'll be the first point of contact for users via phone, email, and chat-working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.
What You'll Do:
What We're Looking For:
Why Join Us:
Contract: 12 months with possible CTH
Schedule: 2nd shift - 12 pm to 9 pm, Tuesday thru Saturday
Work Type: Fully Remote
Myticas is actively seeking a Technical Support and Customer Service Associate for a direct client to join their Personal Support Center (PSC) team. This role is perfect for someone with a passion for helping others, a knack for troubleshooting, and the ability to thrive in a fast-paced, tech-forward environment.
As a PSC Associate, you'll be the first point of contact for users via phone, email, and chat-working to resolve technical issues, answer questions, and ensure a seamless customer experience. You'll be supported by extensive training, a detailed knowledge base, and a collaborative team ready to help you grow.
What You'll Do:
- Provide Tier 1 technical support for software, hardware, and connectivity issues
- Assist with password resets, software installations, VPN setups, and general troubleshooting
- Escalate complex issues to senior team members when needed
- Maintain clear, professional communication across all customer interactions
- Simultaneously manage support requests via phone, email, and chat
- Accurately log cases using tools like ServiceNow and Zendesk
What We're Looking For:
- Strong customer service and communication skills
- Comfort working in a flexible, 24/7/365 support environment
- Ability to adapt to new tools, systems, and processes quickly
- Team player who's open to ongoing feedback, learning, and development
Why Join Us:
- Hands-on training and mentoring
- Access to a robust internal knowledge base
- Opportunities to collaborate with tech experts and leadership
- A supportive team environment where growth is encouraged
- If you're ready to jump into a dynamic support role where no two days are the same, apply now or reach out to learn more. We're excited to meet you!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.