Overview
On Site
USD 25.00 - 28.00 per hour
Contract - W2
Contract - Independent
Skills
Financial Services
Customer Satisfaction
Collaboration
Auditing
Pivot Table
Analytical Skill
Microsoft Excel
Data Analysis
Communication
Attention To Detail
Management
Quality Assurance
Customer Relationship Management (CRM)
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a QA Specialist to join our team in Charlotte, North Carolina, within the financial services industry. This is a long-term contract position where you will play a key role in evaluating and improving the quality of chatbot interactions for Intuit Assist, a next-generation AI tool designed to enhance member experiences. By analyzing both qualitative and quantitative data, you will help identify trends, enhance performance, and ensure customer satisfaction.
Responsibilities:
Review chatbot interactions to assess quality, identify patterns, and pinpoint areas for improvement.
Analyze member experiences to ensure responses are accurate, empathetic, and aligned with company policies.
Collaborate with cross-functional teams to address gaps and improve chatbot performance.
Participate in calibration sessions and audit programs to maintain quality standards.
Provide insights and feedback to enhance member satisfaction and reduce frustration.
Become a subject matter expert on evolving services and products.
Apply data analysis techniques, including creating pivot tables, charts, and graphs, to support quality assurance efforts.
Navigate complex scenarios while adhering to security policies and protocols.
Contribute to additional tasks as needed to support team objectives.
Requirements
1-3 years of experience in quality assurance or customer support, ideally within a financial or regulated industry.
Strong analytical skills with proficiency in tools like Microsoft Excel or Google Sheets for data analysis.
Proven ability to evaluate chatbot interactions and identify areas for improvement.
Excellent communication skills, both written and verbal, with attention to detail and accuracy.
Experience resolving complex customer issues and managing escalations effectively.
Familiarity with QA platforms and CRM systems is a plus.
Ability to adapt to a dynamic and fast-paced environment.
Knowledge of artificial intelligence and its application in customer interactions is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a QA Specialist to join our team in Charlotte, North Carolina, within the financial services industry. This is a long-term contract position where you will play a key role in evaluating and improving the quality of chatbot interactions for Intuit Assist, a next-generation AI tool designed to enhance member experiences. By analyzing both qualitative and quantitative data, you will help identify trends, enhance performance, and ensure customer satisfaction.
Responsibilities:
Review chatbot interactions to assess quality, identify patterns, and pinpoint areas for improvement.
Analyze member experiences to ensure responses are accurate, empathetic, and aligned with company policies.
Collaborate with cross-functional teams to address gaps and improve chatbot performance.
Participate in calibration sessions and audit programs to maintain quality standards.
Provide insights and feedback to enhance member satisfaction and reduce frustration.
Become a subject matter expert on evolving services and products.
Apply data analysis techniques, including creating pivot tables, charts, and graphs, to support quality assurance efforts.
Navigate complex scenarios while adhering to security policies and protocols.
Contribute to additional tasks as needed to support team objectives.
Requirements
1-3 years of experience in quality assurance or customer support, ideally within a financial or regulated industry.
Strong analytical skills with proficiency in tools like Microsoft Excel or Google Sheets for data analysis.
Proven ability to evaluate chatbot interactions and identify areas for improvement.
Excellent communication skills, both written and verbal, with attention to detail and accuracy.
Experience resolving complex customer issues and managing escalations effectively.
Familiarity with QA platforms and CRM systems is a plus.
Ability to adapt to a dynamic and fast-paced environment.
Knowledge of artificial intelligence and its application in customer interactions is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.