Overview
Contract - W2
Contract - 4 day((s))
Skills
LWC
Apex
Salesforce
Service Cloud
Job Details
Salesforce Service Cloud Tech Lead
Location - Dallas, TX
Key Responsibilities:
- Lead the technical design, configuration, and implementation of Salesforce Service Cloud solutions.
- Translate business requirements into scalable and efficient technical solutions using Salesforce best practices.
- Oversee and guide a team of Salesforce developers and administrators.
- Design and implement automation using Flows, Process Builder, and Apex.
- Implement features like Case Management, Knowledge Articles, Live Agent, Omni-Channel, and Service Console.
- Develop custom components using Apex, Lightning Web Components (LWC), and Visualforce.
- Ensure code quality through peer code reviews, CI/CD pipeline usage, and test coverage.
- Integrate Salesforce with external systems using REST/SOAP APIs, middleware (e.g., MuleSoft), or third-party tools.
- Work closely with QA, Product Owners, and Business Analysts during Agile development cycles.
- Provide level 3 technical support and guidance on Service Cloud features and limitations.
Required Skills & Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 8+ years of Salesforce experience with 3+ years focused on Service Cloud.
- Proven experience in leading technical Salesforce teams.
- Strong experience with Apex, LWC, SOQL, and Salesforce APIs.
- Experience with Omni-Channel, Live Agent, Chatbots, and Case Escalation.
- Strong understanding of Salesforce security model, sharing rules, and data model.
- Knowledge of DevOps tools like Copado, Gearset, or Bitbucket pipelines.
- Salesforce Certifications preferred:
- Salesforce Certified Service Cloud Consultant (required)
- Salesforce Platform Developer I/II
- Salesforce Application Architect (optional but preferred)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.