Oracle CX-Service Implementor

  • Cincinnati, OH
  • Posted 20 hours ago | Updated 8 hours ago

Overview

Remote
On Site
Contract - Independent
Contract - W2

Skills

SAP BASIS
Innovation
Management
Customization
Collaboration
Specification Gathering
Business Rules
Change Request Management
Operational Efficiency
Inventory Management
Test Plans
Acceptance Testing
Data Migration
Legacy Systems
Training
Documentation
Technical Support
Process Improvement
Customer Satisfaction
Workflow
Customer Experience
Oracle EBS
Scheduling
Routing
Workforce Management
Cloud Computing
Middleware
Logistics
Inventory
Repair
Workflow Management
Web Services
Data Mapping
Oracle
Scripting
JavaScript
Python
Analytical Skill
Conflict Resolution
Problem Solving
Regulatory Compliance
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

We are looking for an experienced Oracle CX-Service Implementor to join our team on a long-term contract basis. In this role, you will lead the implementation and integration of Oracle CX Service solutions, ensuring seamless functionality and alignment with business objectives. Based in Cincinnati, Ohio, this position offers an opportunity to work on diverse projects while optimizing service processes and driving innovation.

Responsibilities:
Oversee the implementation of Oracle CX Service solutions, including configuration, customization, and deployment to address business needs.
Develop and maintain integrations between Oracle CX Service Cloud and related modules like Oracle Field Service, Service Logistics, and Depot Repair.
Collaborate with stakeholders to gather requirements and translate them into actionable technical specifications.
Configure workflows, business rules, and service request management within Oracle CX Service Cloud to enhance operational efficiency.
Implement Oracle Field Service for scheduling, dispatching, and workforce management, ensuring smooth integration with Oracle CX.
Set up and integrate Service Logistics and Depot Repair modules to support inventory management and repair processes.
Create and execute comprehensive test plans, including unit, integration, and user acceptance testing, to verify system functionality.
Plan and execute data migration activities, ensuring accurate transfer of data from legacy systems to Oracle CX and its integrated modules.
Provide training to end-users, develop documentation, and offer post-implementation support to resolve issues and optimize system performance.
Identify opportunities for process improvements and leverage Oracle CX capabilities to enhance customer satisfaction and operational workflows.

Requirements

Minimum of 5 years of experience implementing Oracle CX solutions, with at least 3 years focused on Oracle Service Cloud and its integration with related modules.
Proficient in configuring Oracle CX Service Cloud, including workspaces, navigation sets, and custom objects.
Hands-on experience with Oracle Field Service for scheduling, routing, and mobile workforce management.
Strong knowledge of Oracle Integration Cloud or similar middleware for seamless integrations.
Familiarity with Service Logistics for inventory tracking and Depot Repair for workflow management.
Expertise in APIs, web services, and data mapping to connect Oracle modules with third-party systems.
Proficiency in scripting languages such as JavaScript or Python for customizations.
Strong analytical and problem-solving skills to optimize service processes and ensure compliance with industry standards.

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