Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Microsoft Windows
windows10
ServiceNow
Citrix Virtual Apps & Desktops
Job Details
The following requirement is open with our client.
Client : TCS
Title : Desktop Support
Location : Dallas, TX(onsite)
Duration : 6 Months
Visa Status : H1B
Job Description
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per the procedures & allocated timelines.
- Logs relevant incident/service request details as per process in ITSM tool.
- Complies with Quality Health Safety Environment (QHSE) and IT policies.
- Liaises with clients, IT support groups and 3rd party providers when necessary .Performs staging of PCs.
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and/or VIP requests.
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
- Creates/maintains documentation for scope of work.
- Special events coverage, meeting room & VCON & voice devices support.
- Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC).
- Hardware vendor coordination for Break fix. Update AMDB including hardware and software.
- Onsite admin tasks e.g. backup, OS migration. Onsite Operational support of Industrial mobility devices.
- Mobility - Operational support for company owned mobile phones / tablet devices and BYOD.
- Coordinate with regional/global support groups for end-to-end request resolution and escalation.
- Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting.
- Operational support for non-network connected HBO AIO Printer / Scanner / Fax.
- Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines.
- Strong knowledge of desktop/laptop hardware.
- Good knowledge of Win 10, Win 11 & MS Office. Knowledge of Mac OS is preferred.
- Knowledge / exposure on ticketing tools (Service Now).
- Windows system administration. Strong Troubleshooting Skills.
- Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.?
- Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
Must Have:
- Windows 10
- Citrix Virtual Apps & Desktops
- Infrastructure Services (IS)
- ServiceNow
Thanks & Regards
Technical Recruiter
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ASCII Group, LLC
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