IT Support Analyst

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 2 week(s)

Skills

ITOPS_Help Desk
ITOPS_Desktop Support
ITOPS_AppSupport

Job Details

Our government client is looking for an experienced IT Support Analyst on a hybrid 9+ months renewable contract role in Harrisburg, PA.

Position- IT Support Analyst
W2 RATE - $32/hr 
Flexible Hybrid position--schedule will be set by the hiring manager. Must report on-site at least first/last days of engagement to inventory equipment*

Job Overview:
The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC’s, laptops, agency printers, scanners, software application assistance, etc. 
This person will perform as a Tier 2 Support team member requiring knowledge and adherence to agency member defined support processes, standards and requirements. 
OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair.
Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and Powershell Scripting.
Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment. 
Manages the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management application
Comply with all agency and Commonwealth security policies and guidelines. Works to coordinate Commonwealth Information Security Office (CISO) policies and implementations within the agency. Researches, analyzes, reports, and makes recommendations on the capabilities and limitations of proposed CISO initiatives, software and policies as they affect agency IT and Program Area business.
Work is assigned on an as-needed basis by direct supervisor and through the ServiceNow Support system. Must be able to work independently. Decision making is required to ensure the best customer service possible provided the resources available. Prioritization of projects and tasks is required. Direct contact with customers requires proper decision making in accordance with agency polices.

Required/Desired Experience:

  • 2 years of Experience supporting Commonwealth of PA customers Required
  • Experience with SCCM deployment processes and configurations Required
  • Experience with management of server folder permissions and shares Required


About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
#LI-AG1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.