Help Desk Support

Join Our Team as a Technical Support Specialist Make an Impact at a Global Food Leader!

Are you passionate about technology and eager to support a dynamic manufacturing environment? We are seeking a dedicated and skilled Technical Support Specialist to be a vital part of the team at our Joplin Pet Food Manufacturing facility. This onsite role offers an exciting opportunity to troubleshoot, resolve, and elevate IT operations in a fast-paced setting, ensuring our production runs smoothly and securely.

What You ll Do:

• Provide second and third-line technical support to site users, resolving hardware, software, network, and system issues efficiently.
• Maintain and protect critical systems including LAN/WAN connectivity, servers, printers, and phones.
• Collaborate with global IT teams on deploying new technologies and implementing best practices.
• Escalate issues promptly while ensuring minimal impact on operations.
• Support cyber and physical security protocols, working with compliance teams to uphold standards.
• Manage hardware lifecycles and provide users with knowledgeable guidance on IT tools and processes.
• Act as a trusted problem solver and customer champion every day.

Required Skills:

• Proven experience troubleshooting desktop, network, and system issues (1+ years preferred).
• Strong interpersonal and communication abilities to collaborate effectively across teams.
• Intermediate proficiency with desktop productivity tools and troubleshooting systems.
• Solid analytical skills to diagnose problems and deliver solutions.
• Ability to influence stakeholders and uphold high professional standards.
• Self-motivated with a proactive mindset for continuous improvement.
• Basic project management skills and experience.

Nice to Have Skills:

• Knowledge of cyber security and physical security best practices.
• Experience working in a manufacturing or production environment.
• Familiarity with vendor management and technology deployment.
• Additional certifications in IT or technical support.

If you re ready to bring your technical expertise to a company that values innovation, teamwork, and impact, we want to hear from you! Don t miss this chance to grow your career and contribute to a leading global food organization. Apply today and become a key player in keeping our operations running seamlessly!