Overview
Remote
$70+
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
ServiceNow
Analytics
IT Service Management
Reporting
CIS
Job Details
Position: ServiceNow Technical Consultant
Location: USA (Remote)
Overview
We are seeking a highly skilled ServiceNow Technical Consultant with strong leadership capabilities and deep expertise in ITSM Performance Analytics. This consultant will partner closely with our customer to review, enhance, and optimize their existing analytics environment. The ideal candidate is a strong communicator capable of driving requirements sessions, refining user stories, configuring Performance Analytics solutions, and serving as a trusted advisor.
Key Responsibilities
- Lead the review and enhancement of existing ServiceNow ITSM Performance Analytics configurations, dashboards, KPIs, and reporting.
- Atleast One CIS Certification is Mandatory
- Conduct detailed requirements-gathering sessions with business and technical stakeholders.
- Translate requirements into well-defined user stories and acceptance criteria.
- Configure and optimize Performance Analytics indicators, data collectors, breakdowns, widgets, and dashboards following best practices.
- Provide expert advisory guidance on Performance Analytics strategy, governance, and long-term scalability.
- Collaborate with customer teams to validate solutions, troubleshoot issues, and ensure alignment with business objectives.
- Communicate proactively and clearly while working in a staff-augmentation capacity under customer direction.
Required Qualifications
- 10+ years of hands-on experience as a ServiceNow Technical Consultant.
- Expert-level knowledge of ServiceNow ITSM and Performance Analytics (PA).
- Proven experience designing, configuring, and optimizing PA dashboards, KPIs, and analytics.
- Strong understanding of ServiceNow data structures, reporting, and ITSM processes.
- Excellent communication and stakeholder-management skills.
- Ability to work independently and provide leadership in solution direction.
- Experience supporting requirements workshops and refining user stories.
Thanks & Regards
Kundan Mishra
Sr. Technical Recruiter
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