Overview
Skills
Job Details
Hello!!
Greetings from the Global IT Solutions USI, Inc.
We have an immediate need for one of our Direct End-client(s). So, please go through the below Job Description and if you are interested, apply with your latest resume along your contact details, so that we will be able to get in touch with you, to discuss more about the position.
Local or Nearby Consultants will be given Highest Preference
Position: Sr. Desktop Design Engineer Lev.2
Client Location: Brooklyn, NY
Work Location: 100% On-site
Duration: 4+ months (35 hours per Week)
Resource Must provide Three (3) Professional References ; Work Authorization & Valid Photo ID
Tasks & Responsibilities:
- Provide Engineering Design level support of desktop and laptop computers and related technology and software.
- Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines.
- Activities require interaction with application software and operating systems ensure they perform to agency specified standards.
- Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365.
- Provide Tier-3 escalation support when needed.
- Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
- Provide documentation, knowledge transfer, and training as assigned.
- Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations.
- Perform special projects and initiatives as assigned.
- Maintain and provide design/architect level of support for Client Management Systems - SCCM, for all supported domains
- Manage and troubleshoot multiple physical Microsoft Windows Desktops.
- Provide Windows Desktop administration for physical Windows hosts at various locations.
- Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
- Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts
- Maintain and provide design/architect level of support for Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)
- Provide support to resolve complex technical operational problems.
- Provide Windows Desktop administration/management/support for all physical, portable, and virtual Windows hosts at various locations.
- Maintain and update Azure Windows Virtual Desktops, host pools, builds/images/scripts, add virtual memory, CPU and storage when needed.
- Diagnose and document problem resolution, provide Root Cause Analysis, if needed.
- Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components
- Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle
Mandatory Skills:
- At least 8+ years of expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.
- Deep working knowledge and experience with Windows Software, Hardware, and System Administration.
- Experience with vulnerability management and security compliance.
- Working knowledge of policy management via GPO and CSP
- Excellent troubleshooting skills / ability to investigate problems and perform RCA
- Experience researching, designing, and implementing Windows Desktop Design standards
Desired Skills:
- Experience with software and patch packaging
- Experience with scripting languages.
- IT automation concepts, monitoring, and software metering
- Experience creating and deploying MSIX packages
- Experience creating custom queries, collections, and reports.
- Azure/Cloud experience is a plus
Thanks,
Ram
Global IT Solutions USI Inc.
Phone: Ext. 205
Mobile:
E-mail:
An E-Verify Company
Certified Minority-owned Business Enterprise (MBE) New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)