Yardi Business Analyst

Overview

Hybrid
Depends on Experience
Full Time
Accepts corp to corp applications
No Travel Required

Skills

Yardi
Business Analyst

Job Details

Yardi Business Analyst

New York, NY (Hybrid)

Full Time Role

 

Responsibilities:

The Yardi Business Analyst serves as a key resource for the Residential Systems team, providing helpdesk support for tier 1 through tier 3 tickets. The Yardi Business Analyst assists the Business with the changing requirements and associated system enhancements from conception through delivery. This role is also responsible for aiding in the development of integrated solutions to resolve complex technical and business issues.

 

Responsibilities

 

Ensures smooth every day running of the Yardi ( Residential Systems ) Support queue, which includes Related s custom online leasing solution, monitoring that SLAs are met and that quality targets are reached and maintained.

Takes a proactive approach in trying to assess Yardi from user perspective and generate solutions even before the issues are raised by the end-users.

Works closely with the Yardi end users, you will assist with the tailoring of the system, designing and testing reports and creating/documenting procedures

Performs business analysis through compiling and analyzing data. Gathers and documents business requirements collected from customers and 3rd party vendors. Writes functional specifications based on business requirements.

Executes aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects. Writes test scripts and works with customers to tests system upgrades/fixes to ensure the system matches the business requirements.

Assist with project documentation, including system requirements, process design, and testing plans according to standard financial and residential System Development Life Cycle methodologies.

Works with 3rd party vendors to gather and analyze business and system requirements for new releases. Assists with technical and/or business design solutions to ensure the system meets the business requirements.

Applies updates, corrections, additions, and handles migrations to new platforms for existing software.

Assists with new lease setups in Yardi including coordination between vendor, tracking progress, perform UAT for pre and post conversion and perform post migration review

 

Qualifications:

  • Bachelor s degree preferred
  • 2-4 years of Yardi Voyager experience with residential property management
  • Knowledge of Yardi Voyager software add-on modules (Rent Caf, Payment processing, Concierge, etc.)
  • Experience with working within a helpdesk / support environment
  • Strong SQL experience
  • Excellent written and verbal communication skills
  • Software documentation and training experience is highly desired
  • Highly organized, with attention to detail
  • Ability to prioritize demands of third parties

 

  • Natural ability to take ownership, act with a sense of urgency and accept challenges
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