Overview
On Site
Contract - W2
Skills
Computer Troubleshooting
Break/Fix
Computer Hardware
Issue Tracking
IT Asset Management
Active Directory
Identity Management
Problem Solving
Conflict Resolution
Communication
Customer Service
Help Desk
Technical Support
Job Details
Job Summary: We are seeking a skilled Helpdesk Technician to provide frontline technical support for our end users. This role requires experience with computer troubleshooting, Active Directory, and break-fix support, primarily for PC and Mac environments. The ideal candidate will be proactive in diagnosing and resolving IT issues, ensuring minimal downtime for users.
Key Responsibilities:
Provide technical support for PC and Mac devices, including troubleshooting and break-fix resolution.
Perform password resets and user account management within Active Directory.
Diagnose and resolve hardware and software issues.
Support end users with basic IT requests and escalate more complex issues as needed.
Document and track issues within a ticketing system.
Assist with IT asset management and deployment.
Required Qualifications:
Experience with PC and Mac troubleshooting.
Basic knowledge of Active Directory, including user account management.
Strong problem-solving skills with the ability to work independently and within a team.
Excellent communication skills and customer service mindset.
Preferred Qualifications:
Previous helpdesk or IT support experience.
Familiarity with common IT ticketing systems
Key Responsibilities:
Provide technical support for PC and Mac devices, including troubleshooting and break-fix resolution.
Perform password resets and user account management within Active Directory.
Diagnose and resolve hardware and software issues.
Support end users with basic IT requests and escalate more complex issues as needed.
Document and track issues within a ticketing system.
Assist with IT asset management and deployment.
Required Qualifications:
Experience with PC and Mac troubleshooting.
Basic knowledge of Active Directory, including user account management.
Strong problem-solving skills with the ability to work independently and within a team.
Excellent communication skills and customer service mindset.
Preferred Qualifications:
Previous helpdesk or IT support experience.
Familiarity with common IT ticketing systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.