Desktop Engineer 100% REmote

Job Summary:

This position performs basic technical support to desktop computers, laptops, and related technology. This includes performing equipment installation and upgrades, troubleshooting and problem resolution and preventative maintenance in accordance with standard guidelines and procedures. Will provide on-call support to users outside regular business hours. Works with other IT teams to diagnose and resolve IT end user issues.

Job Responsibilities:

-Under direct supervision, installs, configures, and performs ongoing usability and maintenance of desktop computers, laptops and peripheral equipment and related software following standard departmental procedures and standards.

-Under the guidance of team lead or supervisor, follows standard procedures, performs complex troubleshooting activities, escalating issues to other information technology departments/staff as needed.

-Documents all actions and problem resolution of end user desktop computer/laptop issues using the ticket management system.

-Keeps end users informed through problem resolution.

-Assists with moves, adds, changes and repairs of hardware equipment.

-This position works closely with other departmental areas, end users and third-party vendors and is responsible for documenting all request activities.

-Also assists and plays a role with the implementation of new or upgrade of existing application systems.

-Prepares and completes necessary documentation as it relates hardware inventory.

-Performs after hours on-call responsibilities as required.

-Off-campus system support duties will require use of a private vehicle.

-Decision Making: Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

-Working Relationships: Works directly with patients and/or customers.

-Works with internal and/or external customers via telephone or face to face interaction.

-Works with other healthcare professionals and staff.

-Works frequently with individuals at Director level or above.

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Required Skills & Experience:

-Six (6) months to one (1) year of directly related experience.

-Demonstrate a basic understanding of computer desktops/laptops, software, networking as well as a basic understanding of IT systems management and utilities.

-Experience working directly with end users.

-Demonstrating ability to maintain professional and courteous during highly stressful and fast- paced situations.

-Demonstrate ability to gather information, understand problem, determine impact on end user or department and escalate when necessary.

-Demonstrate ability to juggle multiple tasks while documenting customer issues for resolution or escalation.

Required Education:

-Associate's degree with network or desktop computer related courses.

OR

-High school diploma and two (2) years of desktop experience.