OpenText Tools Engineer

  • Dallas, TX
  • Posted 12 hours ago | Updated 12 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

OpenText OBM
OpenText APM
SiteScope
AppDynamics
ServiceNow Event Management
Splunk Olly
ITSM
ITIL
Project Management
MS Office (Excel
Word
Project
Visio)
SharePoint
Client Liaison
Data Analysis
BAU Support

Job Details

Job Title: OpenText Tools Engineer
Location: Dallas, TX (Onsite)
Duration/Term: Long Term Contract

Job Summary

We are seeking an experienced OpenText SiteScope Tools Engineer to support enterprise monitoring and project coordination. This is not a core technical role but requires a strong working knowledge of tools like OpenText OBM, APM, SiteScope, and AppDynamics, along with experience in ServiceNow Event Management and Splunk Olly. The ideal candidate will act as a liaison between technical teams and stakeholders, ensuring timely delivery of project milestones and operational support.

Responsibilities

  • Coordinate BAU (Business As Usual) and project activities, resources, and timelines
  • Break down projects into actionable tasks and manage schedules using MS Project and Excel
  • Liaise with clients to gather and define requirements
  • Assign resources based on availability and skillset
  • Prepare deliverables such as test plans and security assessments
  • Track and report project status, maintain schedules
  • Act as a point of contact for internal teams, resolving process and scheduling issues
  • Provide support for OpenText OBM, APM, SiteScope, AppDynamics, Splunk Olly, and ServiceNow Event Management
  • Utilize ITSM and ITIL frameworks for process alignment
  • Use tools like SharePoint, Visio, and Word for documentation and collaboration

Qualifications

  • Bachelor s degree in Computer Science, Information Technology, or related field
  • 10+ years of relevant experience in IT operations or monitoring
  • 5+ years of hands-on experience with OpenText OBM, APM, SiteScope
  • 5+ years of experience with AppDynamics and ServiceNow Event Management
  • Experience in Project Management or as a Technical Lead
  • Strong understanding of ITSM and ITIL practices
  • Excellent communication and stakeholder management skills

Nice-to-Have

  • Agile or Scrum Master Certification
  • Certified ServiceNow Administrator or Developer
  • Familiarity with containerization platforms like PCF and Kubernetes (K8S)

Key Skills

OpenText OBM, OpenText APM, SiteScope, AppDynamics, ServiceNow Event Management, Splunk Olly, ITSM, ITIL, Project Management, MS Office (Excel, Word, Project, Visio), SharePoint, Client Liaison, Data Analysis, BAU Support

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