Overview
On Site
USD 23.75 - 27.50 per hour
Contract - W2
Contract - Independent
Skills
Technical Support
Help Desk
Documentation
Remote Support
Collaboration
User Experience
Adaptability
Microsoft Windows
Active Directory
Network
Service Desk
Management
Printers
Point Of Sale
Computer Networking
Computer Hardware
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support across multiple locations in Midland, Michigan. This is a long-term contract position that primarily involves remote work, with occasional on-site visits as needed. The ideal candidate will demonstrate flexibility, strong communication skills, and a proactive approach to addressing technical challenges.
Responsibilities:
Provide Level 1 help desk support to approximately 75 end users across six locations.
Troubleshoot and resolve technical issues related to Microsoft Windows, Active Directory, and network printers.
Manage service desk tickets, ensuring timely resolution and accurate documentation.
Address hardware and software concerns, including upgrades and system configurations.
Perform basic network troubleshooting to ensure connectivity and functionality.
Support Point-of-Sale (POS) systems and ensure their smooth operation.
Conduct occasional on-site visits to assist with technical issues when remote support is insufficient.
Collaborate with team members to enhance user experience and resolve recurring issues.
Maintain a high level of adaptability to address evolving technical requirements.
Provide weekend support when required to ensure uninterrupted operations.
Requirements
Proficiency in Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills for hardware, software, and network-related issues.
Experience with service desk ticket management systems.
Ability to work effectively with network printers and POS systems.
Knowledge of basic network troubleshooting techniques.
Familiarity with software upgrade processes and systems hardware.
Excellent communication and interpersonal skills to assist end users.
Capability to work flexible hours, including occasional weekends.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support across multiple locations in Midland, Michigan. This is a long-term contract position that primarily involves remote work, with occasional on-site visits as needed. The ideal candidate will demonstrate flexibility, strong communication skills, and a proactive approach to addressing technical challenges.
Responsibilities:
Provide Level 1 help desk support to approximately 75 end users across six locations.
Troubleshoot and resolve technical issues related to Microsoft Windows, Active Directory, and network printers.
Manage service desk tickets, ensuring timely resolution and accurate documentation.
Address hardware and software concerns, including upgrades and system configurations.
Perform basic network troubleshooting to ensure connectivity and functionality.
Support Point-of-Sale (POS) systems and ensure their smooth operation.
Conduct occasional on-site visits to assist with technical issues when remote support is insufficient.
Collaborate with team members to enhance user experience and resolve recurring issues.
Maintain a high level of adaptability to address evolving technical requirements.
Provide weekend support when required to ensure uninterrupted operations.
Requirements
Proficiency in Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills for hardware, software, and network-related issues.
Experience with service desk ticket management systems.
Ability to work effectively with network printers and POS systems.
Knowledge of basic network troubleshooting techniques.
Familiarity with software upgrade processes and systems hardware.
Excellent communication and interpersonal skills to assist end users.
Capability to work flexible hours, including occasional weekends.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.