Salesforce Solutions Owner

Experience

• 5+ years of experience as a Salesforce Solution Owner or Salesforce Product Owner.
• 3+ years of experience working with Salesforce Service Cloud and Experience Cloud
• Salesforce Business Analyst Certification
• Agile Certification (e.g., Scrum Master, Product Owner, PMI-ACP)
• Experience with JIRA and Confluence

Core Skills:

• Experience in a leadership role delivering Salesforce solutions.
• Demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects across Experience and Service Cloud.
• Experience serving as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• Familiarity with delivery governance and status tracking tools and processes to support oversight and quality assurance on a global project portfolio.

Key Responsibilities:

• Be the functional and subject matter authority for our customized Salesforce Service Cloud and Experience Cloud.
• Prioritize and manage incoming business requirements by assessing their value and impact while regularly grooming the backlog.
• Work with business stakeholders to define the product by identifying requirements and thinking critically about what will make it successful; document business processes and user stories that effectively communicate the requirements and that are easily consumed by software development teams or system administrators.
• Collaborate with engineering teams to define and validate the technical approach, strategy, and deliverables for the project throughout the SDLC.
• Triage and estimate effort at varying levels (e.g. high level, work package level)
• Lead, facilitate, and attend meetings; provide project status reports to management; prepare and deliver client presentations and work products/prototypes.
• Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.

Pay and Benefits
The pay range for this position is $75.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jun 6, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.