Technical Specialist 3 / TS3 (Salesforce) - In-person Interview

***In-person Interview is a must***

Responsibilities:

• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
• Maintains and provides enhancements to the existing Salesforce solutions.
• Develop and create customized reports and dashboards.
• Manages user testing to include developing test plans, creating user test cases.
• Create and maintain documentation on processes, policies, configuration, and user guides.
• Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.
• Mentors and trains State Development resources.

Responsibilities:

• Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
• Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.

• Develops and Manages Communities
• Proactively seek out and identify needed system changes.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed.

• Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise.
• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience.
• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests.
• Thoroughly unit test development deliverables and participates in business user acceptance testing
• Validates test cases and results against requirements.
• Develops complex, macro driven reports to summarize system information for Senior Management.
• Salesforce report-building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.

• Assist with migration from older systems/processes into Salesforce.com.
• Import data as appropriate using Salesforce tools like Data Loader

• Log, troubleshoot and resolve system problems.
• Monitor and manage exception logs for back-end system integration with SFDC.
• Perform other duties as assigned.

Required Skill Sets:

Technical Specialist 3 must have solid salesforce.com skills, experience setting up Salesforce Communities and ideally, understand the general concepts of Customer Relationship Management (CRM).

• Bachelor's Degree in Computer Science or information systems or related field
• 8-10 years of experience in Information systems operations environment in Analysis, Design & Development
• 5+ years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud)
• 5+ years of Experience in Lightning Web Components (LWC), Aura, Apex, SOQL development and Java Script
• 5+ years of Experience in building and Managing Communities
• 5+ years of experience in SFDC Design, Analysis, Configuration, Customization and Coding
• 5+ years of experience with SFDC data model and the data migration / integration capabilities of SFDC

• Strong reporting background using standard reporting tools including standard salesforce.com reporting functionality

• Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.
• Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP)

• 5+ years of experience with SCRUM/Agile Development practices.
• Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).
• Salesforce.com Developer certification or Administrator certification, preferred.

• Knowledge of Salesforce tools like Flosum, Ownbackup are preferred.

Desired Skill Sets:

• Demonstrate effective leadership, analytical and problem-solving skills
• Required excellent written and oral communication skills with technical and business teams.
• Ability to work independently, as well as part of a team
• Stay abreast of current technologies in area of IT assigned
• Establish facts and draw valid conclusions
• Recognize patterns and opportunities for improvement throughout the entire organization
• Ability to discern critical from minor problems and innovate new solutions