Content Strategist III

We need people with a passion for both the product and an outstanding user experience - those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up mindset and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users.

Responsibilities
Write, edit, test and improve Help Center articles and customer support responses based on content strategy
Write, edit, test and improve content to enable Generative AI
Apply, maintain, and evangelize content standards and best practices
Use data to make content decisions and influence partners to improve WhatsApp s support experiences and troubleshoot known issues.
Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines.
Test products to build a source of truth from technical subject-matter experts, translating knowledge into clear, concise, structured documentation.
Collaborate with the product and operations teams to author clear, effective and empathetic support messaging.

Minimum Qualifications
Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field
2+ years working in a technical writing or content strategy role
6+ months experience working in content writing for Generative AI
Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI
Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps
Experience with content management systems (CMS)
Experience with project management tools

Preferred Qualifications
Project management experience, working through ambiguity and managing competing priorities.
Knowledgeable in data analysis, editing XML and using AI tools.
Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field 2+ years working in a technical writing or content strategy role 6+ months experience working in content writing for Generative AI Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI Demonstrated ability to plan and write online help content and customer support responses for social media platforms and/or mobile apps Experience with content management systems (CMS) Experience with project management tools Preferred Qualifications Project management experience, working through ambiguity and managing competing priorities. Knowledgeable in data analysis, editing XML and using AI tools.

Benefits Info:

Russell Tobin, offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.