Google Agentspace SME

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly experienced Google AgentSpace SME to lead the design, implementation, and optimization of conversational AI solutions using Google's AgentSpace platform. The ideal candidate will have deep expertise in Google Contact Center AI (CCAI), Dialogflow CX, Agent Assist, and NLP/NLU technologies, and will play a key role in transforming customer engagement through intelligent virtual agents and automated workflows.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $115k - $118k/year & benefits (see below).

The Role

Responsibilities:

• Serve as the Subject Matter Expert for Google AgentSpace and CCAI implementations.
• Design and develop conversational AI solutions including chatbots, voice bots, and virtual assistants.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable AgentSpace solutions.
• Provide architectural guidance and best practices for secure, compliant, and scalable deployments.
• Integrate AgentSpace with contact center platforms (e.g., Genesys, Avaya, Cisco, NICE) and backend systems via APIs.
• Utilize Dialogflow CX, Agent Assist, and Speech-to-Text APIs to build intelligent workflows.
• Conduct performance tuning, monitoring, and troubleshooting of deployed solutions.
• Mentor developers and guide technical teams in implementing AI/ML-driven contact center solutions.
• Prepare technical documentation, design artifacts, and operational support guides.

Requirements:

• 10+ years of overall IT experience, with 3-5 years in Conversational AI and Google CCAI platforms.
• Hands-on experience with Google AgentSpace, Dialogflow CX, and Agent Assist.
• Strong understanding of NLP, NLU, and AI/ML models used in conversational design.
• Experience with Google Cloud Platform, APIs, microservices, and cloud integration.
• Proficiency in Python, Java, or Node.js for bot development and backend integration.
• Familiarity with IVR platforms, contact center technologies, and omnichannel engagement.
• Experience with CI/CD pipelines, DevOps practices, and monitoring tools.
• Excellent communication and stakeholder management skills.

Preferred, but not required:

• Google Cloud certifications (e.g., CCAI, Dialogflow, Professional Cloud Architect).
• Experience in banking/financial services or other regulated industries.
• Knowledge of data security, compliance, and governance standards in BFSI.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON'S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.