IT Systems Engineer Contract to hire

Job Title: IT Systems Engineer
The IT Systems Engineer is responsible for performing functions such as evaluation,
testing, debugging and implementation of applications programs supporting the
company infrastructure business processes, workforce management and operations. In
addition the system engineer will also be addressing helpdesk tickets as they come in,
to support our employees in the Plano office.
All our applications are cloud based IT applications, so we prefer someone who has
worked in cloud based IT applications and is able to provide general help desk and
service desk support. We are also a mixed environment of Windows and Mac machines.
Other functions include analyze, install, modify and support operating systems,
databases, and utilities software.
Responsibilities
Deploy and manage business critical applications in support of the company IT
services catalog. Experience with Okta workflows, Freshworks, Paylocity, Google
Workspaces is preferred.
Hands-on experience with Mac, Windows, powershell, InTune and Kandji (MDM).
Collaborate with engineering and security teams to coordinate on IT policies
Develop and maintain documentation for supported applications, processes, and
training material to internal employees and IT staff
Work with Security, PeopleOps and Business Operations to develop automated
onboarding and offboarding processes.
Develop tooling and processes to facilitate end-user asset management,
provisioning and tracking
Support our distributed employees and contractors in day-to-day access
requests, Helpdesk tickets, and user on-boarding/off-boarding.
Coordinate, diagnoses and troubleshoot incoming employee IT queries. Provide
support services to employees with technical problems and information
technology issues involving desktop, laptop or network services
Ensure all IT related issues/requests are properly logged in the ticket system.
Provide timely resolution of problems or escalations.
Build and maintain cross-functional relationships with internal teams to drive
initiatives
Plan and implement systems automation and integrations as required for better
efficiency
Assist in ongoing evaluation and management of major vendor relationships and
outsourcing arrangements
Develop system-monitoring and support automation to enhance and scale the
quality of support.
Requirements
4-5 years of experience administering and integrating SaaS applications like
Okta, Google Workspace, Slack, Paylocity, Salesforce, Talkdesk.
4-5 years of hands-on experience developing automation workflow solutions
using SaaS workflow frameworks and integrations for repetitive or manual tasks.
5+ years of experience in IT in a high growth Software as a service (SaaS)
environment.
Experience with MDM solutions to configure and manage endpoints including
Intune (for Windows) and Kandji (for Mac).
Experience managing helpdesk function for small to mid-sized companies.
Experience with SaaS integrations and Freshworks, JIRA ITIL Service Desk
configuration/implementation
Experience deploying and managing OKTA or other identity and access
management platforms.
Experience in one of the following scripting languages - such as bash,
powershell, python.
Hands-on experience supporting Windows and Mac
Developing automation workflows and integrations for repetitive or manual tasks.
Microsoft certification is a plus.