Customer Support Technician

RESPONSIBILITIES:
Kforce has a client that is seeking a Customer Support Technician in Boca Raton, FL.

Job Responsibilities:
* Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
* Assists in coordinating audiovisual setups and video conferencing support
* Responsible for Tier I software and hardware support
* Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities
* Enters call data into a tracking system
* Escalates problems to higher level technical support professionals when necessary
* Assists in the resolution of application, hardware and software problems
* Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
* Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
* Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software
* Collaborate and assist with other areas of the IT department on projects and initiatives
* Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
* Participate in after-hours (evening & weekend) on-call rotation
* Travel to remote locations to provide support, as needed
* Perform other duties as assigned

Complexity:
* Learner/entry level role; Provides Tier 1 support of low to medium complexity; Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers; Generally follows documented procedures and checklists

REQUIREMENTS:
* High School diploma or equivalent; Additional certifications or relevant education is a plus
* Associate's or Bachelor's degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field; Or equivalent work experience
* 0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
* Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
* Ability to learn new systems and software in a fast-paced environment
* Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
* Ability to manage multiple priorities and work independently or as part of a team
* Capacity to perform in high-pressure situations, with strong organizational and time-management skills
* Ability to lift 50 pounds
* IT Enterprise experience is preferred
* Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
* Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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