Help Desk/ Asset Technician

Role: Help Desk/ Asset Technician

Location: Madison, WI
Duration: Long Term Contract

Position Overview:

IRG Clients is seeking a skilled Asset Technician (Help Desk II) to support the Technology Services team in managing and maintaining the physical IT asset inventory across all clients locations. This role is critical in ensuring timely tracking, organization, deployment, and replacement of hardware and related equipment to support district-wide operations.

Key Responsibilities:

• Track, receive, and catalog IT assets using the asset management system.
• Assign identification numbers/barcodes and tag new equipment upon delivery.
• Maintain accurate inventory of all hardware including CPUs, monitors, printers, docks, cables, and replacement parts.
• Organize and manage the hardware depot for efficient storage and retrieval of technology equipment.
• Schedule and support distribution and installation of technology assets district-wide.
• Assist in the planning and execution of hardware/software refresh strategies.
• Respond to incident tickets related to hardware issues and support equipment replacement.
• Ensure compliance with IT policies, standards, and regulatory requirements.

Essential Duties:

• Maintain up-to-date inventory records and asset tracking documentation.
• Manage inbound shipments and outbound asset deployments.
• Facilitate the removal and disposal of obsolete equipment.
• Support implementation and configuration of technology hardware at campus sites.
• Monitor supply levels and reorder components as necessary to prevent shortages.
• Provide technical assistance related to equipment functionality and asset status.

Knowledge, Skills, and Abilities:

• IT support environments, maintenance procedures, and systems capabilities.
• Inventory management principles and best practices.

Skilled in:

• Organization, planning, and multi-tasking in dynamic environments.
• Technical troubleshooting and problem resolution.
• Managing time and resources effectively under minimal supervision.
• Ability to:
• Work independently and handle multiple projects with frequent interruptions.
• Communicate clearly and professionally (verbal, written, email).
• Lift up to 40 pounds regularly and climb ladders up to 12 feet while installing/troubleshooting equipment.
• Conduct root-cause analysis and share insights for process improvement.
• Follow through on operational support and continuous inventory evaluations.

Qualifications:

• Previous experience in IT asset management or help desk support.
• Strong technical aptitude with knowledge of common IT hardware.
• Experience working with inventory/asset tracking systems.
• Ability to manage physical workloads and maintain accurate documentation.