Inventory specialist

Role: Inventory specialist

Location: Woodbury, MN 55125

Job description:
Oversee the ordering, storing, receiving, and distributing processes of products and supplies.
Maintain accurate inventory records using NetSuite. Track and analyze inventory levels to ensure optimal stock levels.
Develop and implement inventory control procedures to minimize loss and maximize efficiency.
Coordinate with vendors and suppliers to ensure timely delivery of products
Conduct regular inventory audits and reconcile discrepancies.
Generate inventory reports and provide insights for decision-making.
Collaborate with other departments to forecast inventory needs and manage stock levels.
Train and support staff on inventory management best practices and NetSuite usage.
Primary Skills: Netsuite, Inventory Management, Supply Chain Operations

Expectations from this role:
Resolve L1 Incident and service requests within agreed SLA

1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity
2) Update SOP with updated troubleshooting instructions and process changes
3) Mentor new team members in understanding customer infrastructure and processes
4) Perform alert analysis for driving incident reduction
5) Resolve L1 incidents and service requestsTypical performance measures:
1) SLA Adherence
2) Compliance towards runbook based troubleshooting process
3) Time bound elevations and routing of tickets OLA Adherence
4) Schedule Adherence in managing ticket backlogs
5) # of NCs in internal/external audits
6) Number of KB changes suggested
7) Production readiness of new joiners within agreed timeline by one-on-one mentorship
8) % Completion of all mandatory training requirements
9) Number of tickets reduced by alert analysis
10) Number of installation SR handled for endpoints / change tasks completed for infrastructure
11) Number of L1 tickets closedPerformance Areas:

Monitoring:
Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere.
Repetitive alert analysis for finding high ticket generating Cis. Adhere to ITIL best practices