Overview
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Telco
Computer Hardware
End-user Training
Help Desk
IPT
IT Operations
Scripting
AV
Audiovisual
Cisco
Cisco UCCX
Cisco Voice
Codecs
Collaboration
Writing
Telecommunications
Training
Venture Capital
Videoconferencing
VoIP
WebEx
Job Details
W2 POSITION, NEED VISA INDEPENDENT CANDIDATE
User Collaboration Specialist (Cisco AV/VC)
Harrisburg, PA.
We are only seeking LOCAL candidates, as this is an onsite role for the first 6 weeks, being moving to a hybrid role of 3 days per week onsite.
Responsibilities for the User Collaboration Specialist (Cisco AV/VC) include:
- Designs, plans, installs, configures, maintains, and supports all hardware related to Analog and IP Telephony (IPT) and Cisco Voice Gateways.
- Designs, installs, configures, and maintains a broad range of AV/VC system software and hardware, including but not limited to Webex Boards/Room Kits, VC codecs, and AMX control systems.
- Designs, plans, installs, configures, maintains, and supports all software related to Analog and IP Telephony.
- Analyzes all aspects of the AV systems, including the video conference solution, and designs changes to ensure customer needs are met immediately and in anticipation of future needs.
- Writes, maintains, and supports coded scripts for Cisco UCCX to automate IT operations and support multiple Help Desk call flows.
- Configures, maintains, and supports the Enterprise Fax Server solution and its interaction with the IPT infrastructure.
- Configures, maintains, and supports the interaction between the IPT infrastructure and the proprietary security camera/door buzzer systems.
- Utilizes the current IT application to accept, respond to, and track the resolution of trouble tickets.
- Communicates with 3rd party vendors and telco carriers as necessary to facilitate support and changes to telecommunications services.
- Provides end-user training regarding the operation of all AV, VC, and enterprise phone systems and architecture.
- Fully administers and supports the Webex-hosted service and on-premises infrastructure by maintaining user accounts, training new users, and remaining current on the capabilities of Webex.
Required experience for the User Collaboration Specialist (Cisco AV/VC) include:
- Experience with Cisco Enterprise Phone system required.
- Experience supporting Analog, IP Telephony (IPT) and Cisco Gateways
- Experience designing, installing, configuring and maintaining AV/VC software and hardware including Webex Boards/Room Kits, VC codecs, and AMX control systems
- Experience writing and maintaining coded scripts for Cisco UCCX
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