Linguist and Software Quality

Linguist and Software Quality

Job Description:
A global leader in consumer technology is looking for a Linguist and Software Quality Assurance professional to join their team driving innovation in voice, translation, and AI-powered user experiences. In this role, you will enhance NMT systems with a focus on Spanish translation, and design and execute prompt-based testing to ensure high-quality language model outputs. You will collaborate closely with ML/NLP engineers, UX designers, and product managers to validate designs, improve test coverage, and provide actionable insights on usability and AI-driven features. The ideal candidate brings strong problem-solving skills, coding ability for test automation, Android experience, and proficiency in both English and Spanish. If you are a motivated, detail-oriented professional passionate about AI, voice technologies, and delivering exceptional user experiences, we encourage you to apply!

Job Responsibilities:

• Expand tool utilization to ASR / Bixby to be able to scale / expand MQL TC data sets.
• Promote engineering on some of the internal platforms.
• Support / drive NMT improvements (Main member that drives Spanish translation).
• Ensure the successful execution of multiple projects simultaneously.
• Continuously improve test coverage, efficiency, and effectiveness by identifying areas for automation and optimization.
• Evaluate defects/issues based on market impact and product specification (Technical).
• Communicate high priority risk defects/events to middle and upper management.
• Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders.
• Maintain up-to-date competitive knowledge on voice quality market trends.
• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• Communicate with internal/external teams in professional manner to build and maintain excellent rapport.
• Determine course of action for the completion of objectives and tasks with limited instruction.
• Work on problems of limited scope, follow standard practices and procedures.
• Conduct usability testing across platforms to identify friction points and accessibility issues.
• Design, run, and evaluate prompt-based test scenarios to ensure consistent and high-quality language model outputs.
• Collaborate with UX designers and product managers to validate design assumptions through user-centered QA practices.
• Create and maintain prompt evaluation frameworks, including edge cases and expected output quality.
• Report usability bugs and inconsistencies in AI-driven features with user impact assessments.
• Define metrics and standards for prompt performance (e.g., coherence, relevance, tone).
• Work closely with ML/NLP engineers to give feedback on model behavior from a QA and UX standpoint.
• Automate prompt validation where possible, using tools generated internally (Gemini Prompt Tool).
• Support continuous improvement of UX and AI feature integration through data-driven QA practices.
• Document test cases, user flows, and prompt strategies for internal reference and training.
• Evaluate model output quality across diverse scenarios and edge cases.

Required Skills:

• Strong command of language, creativity and logical reasoning.
• Strong problem solving and analytical skills, communication (verbal and written) skills, and organizational and documentation skills
• Demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned concepts
• Goal oriented, possess a sense of urgency and capable to work under pressure and also work independently with limited supervision
• Ability to speak English fluently and record the audios for improving quality of products
• Ability to write code and scripts to execute test data on ASR/Bixby speech and translation models
• Android experience (intermediate level) is required for developing small apps that can help in testing and building proof-of-concepts
• Proven experience working with QA test plans, manual/automated test executing and managing defects/issues.
• In-depth knowledge on product quality management and development and QA lifecycles.
• Experience in software QA, ML/AI systems and Mobile/Telecom industry is desirable.
• English (business proficiency) and Spanish (business proficiency) speaking/reading/writing ability preferred.
• Familiarity with LLMs and prompt engineering tools, ML concepts, NLP and evaluation techniques (e.g. BLEU, TER, COMET).
• Passion for learning and upkeep of evolving technologies, and in-depth understanding on how technology influences the development of culture and society.
• Excellent communication skills required.

Education:

• 1-3 years software development experience required.
• BS in Computer Science/Engineering or related field is required.
• MS in Computer Science/Engineering or related field is preferred.

Type: Contract
Duration: 12 months (with a possibility for extension)
Work Location: Plano, TX (On-site)
Pay rate: $30.00 - $35.00 (DOE)