Senior CCM Architect

Job Title: Senior CCM Architect

Location: 100% Remote
Type: Fulltime

Key Responsibilities

• Architect and deliver end-to-end SmartCOMM and SmartIQ solutions, driving scalable and compliant communication platforms.
• Lead consultative engagements, aligning CCM strategies with client business goals.
• Own full lifecycle: solution development, integration, migration, upgrade, deployment, and optimization.
• Design API-driven integrations with core systems (Policy Admin, CRM, Payments, Document Management, etc.).
• Define governance, quality, and reusability standards for content and communications workflows.
• Provide thought leadership on CCM modernization, omnichannel delivery, and digital transformation.
• Should anchor new capability and business development.
• Support proposal development, demos, and client presentations to grow CCM consulting footprint.

Preferred Skills:

• 15+ years of IT/architecture experience, with a strong focus on CCM solutions.
• Deep expertise in SmartCOMM and SmartIQ (template design, workflows, cloud deployments).
• Strong background in consulting, solution architecture, and large-scale CCM implementations.
• Proven experience in system integration, event-driven architecture, and cloud-native solutions.
• Hands-on with SmartCOMM APIs, web services, batch processes, and personalization strategies.
• Deep industry knowledge in Insurance and Financial Services communication use cases and regulations.
• Excellent leadership, communication, and client engagement skills.
• Based in Canada with ability to travel (up to 50% as needed).

Preferred Qualifications

• Familiarity with other CCM platforms: Quadient Inspire, OpenText Exstream, Thunderhead, etc.
• Cloud deployment and API integration experience (Azure, AWS).
• Certifications: SmartCOMM Certified, TOGAF, Cloud Architect (preferred).
• Prior experience with systems like Guidewire, Duck Creek etc