Product Specialist PS6 (Health and Human Services)

Senior Product Manager to provide strategic product management services to the Health and Human Services Delivery Center for the HR1 initiative. This position collaborates with stakeholders to better understand and plan a product roadmap and strategy, and to execute changes needed to implement HR1 requirements. This position manages digital products connecting millions of Pennsylvanians to health and human services and benefits. This person will join the team at the time of major transformation of technology, design, and experience management.

This role will drive, refine and execute a strategic product roadmap for HHS to meet the HR1 mandates in partnership with stakeholders across the Commonwealth at DHS and externally. Mapping out the vision for the product, identifying key milestones, and aligning them with program goals, while improving business and system operations.

This role will facilitate the development of business/functional/systems requirements and process models through interviews, document analysis, workshops, and other tools during project planning activities and through the change management process.

Ensures alignment and defines success measures for projects/technical solutions in relation to the current program goals and strategies.

Leads cross functional project teams to research and define problems, assess potential opportunities and impacts, align on success measures, and execute implementation plans for new projects. Coordinating efforts and driving alignment towards common objectives across various teams.

Serves as a liaison between business and IT groups, including vendors. Collaborating with design, technology, data, and other internal and external teams to drive the product development lifecycle.

Keep abreast of and translate policy and administration goals into digital product solutions that create meaningful impact for PA residents and administering social service agencies

Develops or revises and implements policies, procedures, and standards to improve quality, efficiency, and cost savings.

Synthesizes research findings and insights into actionable recommendations and delivers them in high quality deliverables for team and executive level audiences.

Utilize user research, analytics, and other methods to drive product decisions and set priorities.

• At least 5 years of experience in technical or strategic product management
• Experience communicating with non-technical audiences and capacity building with staff new to agile and user centered design
• Experience leading or managing complex technical products involving legacy systems and complex data structure
• Experience leading cross-functional teams in government contexts
• Excellent oral, written and visual communication skills
• Bias toward action and delivery
• Strong facilitation and people management skills
• Experience managing vendor teams and working with multiple vendors Experience delivering technology in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs)