Overview
On Site
USD 2,000.00 per month
Full Time
Skills
Virtual Team
Training
Knowledge Base
Physical Layer
Data Link Layer
ITIL
Change Management
Incident Management
Network
Internet
DNS
Dragon NaturallySpeaking
IP
Intellectual Property
DHCP
Active Directory
Microsoft Exchange
Lenovo
PXE
Laptop
Computer Hardware
Zendesk
Mapping
Printers
Virtual Desktop
Microsoft Office
Microsoft Windows
Help Desk
Technical Support
Remote Support
Customer Service
Teamwork
Management
Writing
Attention To Detail
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
We are looking to hire a Desktop Support Specialist for the Horsham, PA office, which supports approximately 50 local users. This position is part of a 14-person IT support team responsible for serving over 5,000 users across the country. We operate 23 small to mid-sized offices nationwide, and this role plays a key part in delivering high-quality, hands-on support at the local level while collaborating with a distributed team.
Primary Responsibilities
Provides desktop (local office) and remote IT support (all locations)
Provides support via walk-up, phone, chat, or email.
Resolves complex problems and answers questions related to the computing environment.
Contacts vendors and carrier support when necessary to resolve problems and/or outages.
Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
Documents incidents and problems in Zendesk and escalates issues to the appropriate teams when required.
Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
Prepares customers to use hardware and software by conducting training where necessary.
When down time, which is rare, documents new procedures and processes within technician knowledgebase.
Knowledge and Skills
Demonstrated experience resolving L1 and L2 issues and requests in a MS stack environment
Strong understanding of ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
Able to assist users with connectivity issues, ensuring they can access network resources and the internet.
Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages.
Ability to monitor the desktop environment using hardware and software tools.
Experience with Active Directory, Entra ID, Intune, SharePoint, Teams, or Exchange is a huge plus
Environment:
All Lenovo laptops - basic PXE boot, Windows 11 OS
We partner with IT1 as the hardware reseller. IT1 is responsible for imaging and deploying laptops directly to the offices. In the event of a hardware issue, the tech works with IT1 to handle the replacement by swapping out the affected device. As a result, the help desk team rarely needs to deal with hardware issues. This allows the support team to stay focused on software, user support, and system-related issues rather than device repairs.
70% of the tickets come via email or self-service; will use Zendesk. 20% of tickets you create on behalf of walk-up users, or you get them to create the ticket which can be challenging.
2000 tickets/month - supporting the entire company not just local office
Troubleshooting done in person and over the phone; use go to assist for remote support
80% remote support, 20% desktop support.
You will be the only IT person at this location
From one of the managers: A typical day is mostly reactive, focusing on resolving issues as they arise. You start by checking emails and Teams chats for any urgent updates. Then, review the ticket queue to prioritize urgent requests. Take a quick walk around the office to be visible as the face of IT, handling walk-up requests that can range from setting up PCs, troubleshooting crashes, mapping printers, changing passwords, addressing PC performance issues, and resolving virtual desktop problems.
Skills
Office 365, Windows 11, desktop support, helpdesk, IT support, technical support, remote support, troubleshooting, customer service, EntraID, Intune
Additional Skills & Qualifications
Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems
Excellent teamwork/collaboration skills.
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
Ability to work with minimal direction - no manager looking over your shoulder
Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Horsham,PA.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are looking to hire a Desktop Support Specialist for the Horsham, PA office, which supports approximately 50 local users. This position is part of a 14-person IT support team responsible for serving over 5,000 users across the country. We operate 23 small to mid-sized offices nationwide, and this role plays a key part in delivering high-quality, hands-on support at the local level while collaborating with a distributed team.
Primary Responsibilities
Provides desktop (local office) and remote IT support (all locations)
Provides support via walk-up, phone, chat, or email.
Resolves complex problems and answers questions related to the computing environment.
Contacts vendors and carrier support when necessary to resolve problems and/or outages.
Performs complex diagnostic tests, notes symptoms, gathers relevant problem/malfunction facts and data from users.
Documents incidents and problems in Zendesk and escalates issues to the appropriate teams when required.
Serves as the technical liaison to the user community, able to resolve technical issues within the desktop computing environment.
Prepares customers to use hardware and software by conducting training where necessary.
When down time, which is rare, documents new procedures and processes within technician knowledgebase.
Knowledge and Skills
Demonstrated experience resolving L1 and L2 issues and requests in a MS stack environment
Strong understanding of ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools.
Able to assist users with connectivity issues, ensuring they can access network resources and the internet.
Able to identify and resolve issues related to DNS and DHCP, such as incorrect IP addresses, domain name resolution failures, or DHCP server outages.
Ability to monitor the desktop environment using hardware and software tools.
Experience with Active Directory, Entra ID, Intune, SharePoint, Teams, or Exchange is a huge plus
Environment:
All Lenovo laptops - basic PXE boot, Windows 11 OS
We partner with IT1 as the hardware reseller. IT1 is responsible for imaging and deploying laptops directly to the offices. In the event of a hardware issue, the tech works with IT1 to handle the replacement by swapping out the affected device. As a result, the help desk team rarely needs to deal with hardware issues. This allows the support team to stay focused on software, user support, and system-related issues rather than device repairs.
70% of the tickets come via email or self-service; will use Zendesk. 20% of tickets you create on behalf of walk-up users, or you get them to create the ticket which can be challenging.
2000 tickets/month - supporting the entire company not just local office
Troubleshooting done in person and over the phone; use go to assist for remote support
80% remote support, 20% desktop support.
You will be the only IT person at this location
From one of the managers: A typical day is mostly reactive, focusing on resolving issues as they arise. You start by checking emails and Teams chats for any urgent updates. Then, review the ticket queue to prioritize urgent requests. Take a quick walk around the office to be visible as the face of IT, handling walk-up requests that can range from setting up PCs, troubleshooting crashes, mapping printers, changing passwords, addressing PC performance issues, and resolving virtual desktop problems.
Skills
Office 365, Windows 11, desktop support, helpdesk, IT support, technical support, remote support, troubleshooting, customer service, EntraID, Intune
Additional Skills & Qualifications
Strong interpersonal skills at all levels and ability apply skills and techniques to solve problems
Excellent teamwork/collaboration skills.
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations.
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals.
Ability to work with minimal direction - no manager looking over your shoulder
Must be good at following established processes and procedures. This is an engineering company so everyone is detail oriented.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Horsham,PA.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.