Overview
On Site
USD 30.00 - 30.00 per hour
Full Time
Skills
Application Support
Management
Computer Science
Computer Engineering
Programming Languages
Project Management
Research
Incident Management
Issue Tracking
BMC Remedy
ServiceNow
Multitasking
Dependability
Amazon Web Services
Amazon EC2
Messaging
TIBCO EMS
IBM WebSphere MQ
Unix
Knowledge Base
Communication
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks.
Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best
efforts for lower environments. This includes but is not limited to the following:
Troubleshooting stoppages
Repairing bugs
Documenting application performance
Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes
Running business processing via schedulers and runbooks
Qualifications:
- Bachelor's degree in computer science, computer engineering or related field required.
- 5 years working experience required. 7 years preferred.
- AWS certified
- Basic knowledge of programming languages in order to comprehend reading code and basic functions.
- Ability to create business solutions that increase competitive advantage.
- Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
- Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
- Ability to solve technical problems/ processes and understand complex details.
- Ability to increase operating efficiency and produce high quality technical solutions.
- A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
- Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.
Skills
Servicenow, Monitoring tools, Incident management, Incident response, Ticketing system
Additional Skills & Qualifications
Skills:
Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
Ability to multitask and handle a high volume fast paced environment
Ability to work independently as well as with a team
Ability to follow strict guidelines
Dependable employee with flexible work hours
Existing knowledge and skills with at least two of the following: -
AWS and EC2 instances
Messaging products like Tibco EMS or MQ
UNIX
Experience working in and with a Knowledge Base
Experience working in an environment with SLAs
Excellent written and verbal communication skills
Excellent organization and communication skills.
Pay and Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plano,TX.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks.
Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best
efforts for lower environments. This includes but is not limited to the following:
Troubleshooting stoppages
Repairing bugs
Documenting application performance
Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes
Running business processing via schedulers and runbooks
Qualifications:
- Bachelor's degree in computer science, computer engineering or related field required.
- 5 years working experience required. 7 years preferred.
- AWS certified
- Basic knowledge of programming languages in order to comprehend reading code and basic functions.
- Ability to create business solutions that increase competitive advantage.
- Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
- Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
- Ability to solve technical problems/ processes and understand complex details.
- Ability to increase operating efficiency and produce high quality technical solutions.
- A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.
- Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.
Skills
Servicenow, Monitoring tools, Incident management, Incident response, Ticketing system
Additional Skills & Qualifications
Skills:
Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus
Ability to multitask and handle a high volume fast paced environment
Ability to work independently as well as with a team
Ability to follow strict guidelines
Dependable employee with flexible work hours
Existing knowledge and skills with at least two of the following: -
AWS and EC2 instances
Messaging products like Tibco EMS or MQ
UNIX
Experience working in and with a Knowledge Base
Experience working in an environment with SLAs
Excellent written and verbal communication skills
Excellent organization and communication skills.
Pay and Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plano,TX.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.