Director Technical Operations - Washington, Dc (Hybrid)

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Requirements

• Bachelor s degree in Computer Science (or equivalent work experience), Engineering, Information Systems, or a related field.

• 12+ years of relevant experience, with 5+ years in a technical leadership role.
• Demonstrated experience building or scaling a technical operations within a SaaS environment.

• Deep understanding of cloud-native applications (AWS preferred), monitoring/alerting frameworks, and incident response processes.

• Hands-on knowledge of tools like Datadog, Sentry, JIRA, and log management platforms.
• Strong interpersonal and communication skills, including the ability to communicate technical concepts to non-technical stakeholders.

• Basic understanding of databases and SQL for simple queries.
• Knowledge of lending systems or similar industry processes is preferred.
• Strong problem-solving skills and attention to detail.
• Ability to maintain flexibility in a quick-paced environment.
• Local to the DC area, able to commute to offices in Crystal City, VA orPA

Duties and Responsibilities

• Lead with Humility: Be approachable, open-minded, and supportive while setting a positive example.

• Foster Collaboration: Cultivate an environment where feedback is shared constructively and received openly.

• Work Tracking and Completion: Track assigned work from various sources such as projects, meetings, and discussions to ensure alignment with goals. Complete tasks effectively, and proactively seek help if challenges arise. Maintain open and transparent communication throughout.

• Promote Growth: Encourage and support the success of teammates, fostering a culture of continuous improvement.

• Mentorship: Guide and support teammates to achieve personal and professional success.
• Proactive Problem Solving: Identify challenges early and collaborate to find effective solutions.

• Adaptability: Stay flexible and open to change, always seeking better ways to work.
• Customer-Centric Approach: Align all efforts to deliver maximum value to customers.
• Continuous Improvement: Embrace a "fail fast, learn faster" mindset, using every experience as an opportunity to improve.

• Progress Tracking: Ensure alignment with goals, address blockers, and maintain transparency.

• Be a Resource: Provide practical solutions and collaborate to resolve issues effectively.
• Teammate Support: Help colleagues overcome challenges and maintain momentum.
• Effective Meetings: Keep meetings focused, meaningful, and actionable.
• Strategic Thinking: Balance immediate priorities with long-term goals, staying informed about industry trends.

• Maintain a Safe Work Environment: Demonstrate a commitment to safety by adhering to safe work practices in all locations and environments.

• Adhere to IT Policies and Compliance Controls: Follow IT management, security, availability, and confidentiality controls, ensuring compliance with IT audits and organizational policies.

• Preserve Confidentiality: Uphold the confidentiality of both client and company information, maintaining the highest standard of discretion and professionalism.