Overview
On Site
60k - 65k
Full Time
Skills
Retail
Unified Communications
Telecommunications
SIP
RTP
PBX
Routers
Switches
Firewall
Wireshark
Asterisk
TCP/IP
Computer Networking
QoS
Communication
Cloud Computing
Microsoft Windows Server
Microsoft Operating Systems
Routing
Provisioning
CompTIA
Network+
Cisco Certifications
VoIP
Network
System Administration
Linux
Microsoft Windows
Customer Support
Technical Support
Documentation
Reporting
Collaboration
Insurance
SAP BASIS
Job Details
We're working with a fast-growing retail company based in Philadelphia, PA, seeking a full-time VOIP Support Technician to join their team. This company delivers advanced cloud-based voice and unified communications solutions.
If you're passionate about networking, SIP, and troubleshooting modern VOIP systems, this is your chance to work hands-on with cutting-edge telecom technology in a collaborative hybrid environment.
Required Skills & Experience
3+ years of experience supporting VOIP systems (SIP, RTP, PBX)
Strong troubleshooting skills with routers, switches, and firewalls
Experience with tools like Wireshark, Asterisk, or FreePBX
Familiarity with TCP/IP networking and QoS principles
Excellent communication and customer support skills
Desired Skills & Experience
Experience with hosted or cloud-based VOIP solutions (e.g., RingCentral, 8x8, Teams Voice)
Understanding of Linux and Windows Server environments
Knowledge of call routing, trunking, and number provisioning
Certifications such as CompTIA Network+, CCNA, or similar
What You Will Be Doing
Tech Breakdown
60% VOIP Systems & Network Troubleshooting
25% Server & System Administration (Linux/Windows)
15% Customer Support & Ticket Resolution
Daily Responsibilities
80% Hands-On Technical Support
10% Documentation & Reporting
10% Team Collaboration & Escalation Support
The Offer
Bonus eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
If you're passionate about networking, SIP, and troubleshooting modern VOIP systems, this is your chance to work hands-on with cutting-edge telecom technology in a collaborative hybrid environment.
Required Skills & Experience
3+ years of experience supporting VOIP systems (SIP, RTP, PBX)
Strong troubleshooting skills with routers, switches, and firewalls
Experience with tools like Wireshark, Asterisk, or FreePBX
Familiarity with TCP/IP networking and QoS principles
Excellent communication and customer support skills
Desired Skills & Experience
Experience with hosted or cloud-based VOIP solutions (e.g., RingCentral, 8x8, Teams Voice)
Understanding of Linux and Windows Server environments
Knowledge of call routing, trunking, and number provisioning
Certifications such as CompTIA Network+, CCNA, or similar
What You Will Be Doing
Tech Breakdown
60% VOIP Systems & Network Troubleshooting
25% Server & System Administration (Linux/Windows)
15% Customer Support & Ticket Resolution
Daily Responsibilities
80% Hands-On Technical Support
10% Documentation & Reporting
10% Team Collaboration & Escalation Support
The Offer
Bonus eligible
You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.