Senior ServiceNow Leader

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 8 Month(s)

Skills

ServiceNow administration
ServiceNow
ServiceNow development
JavaScript
Glide API
Flow Designer
ServiceNow Studio
REST/SOAP integrations
CSA
CIS
ITOM Discovery
Performance Analytics
Event Management

Job Details

Title: Senior ServiceNow Leader
Location: Newark, NJ 07102 (Hybrid)
Duration: 8+ Month Contract
Interview: Phone + WebCam

Role Overview

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. This role will drive operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

Key Responsibilities

  • Platform Administration: Configure and maintain ServiceNow modules (Incident, Problem, Change, Asset, CMDB, Service Catalog, Knowledge Management).

  • Custom Development: Design, script, and implement new applications, workflows, and integrations.

  • System Integrations: Build and maintain REST/SOAP API-based integrations with enterprise systems.

  • Process Optimization: Refine workflows, automate processes, and improve IT service delivery.

  • Security & Compliance: Implement RBAC, monitor performance, ensure platform security.

  • Upgrades & Maintenance: Manage upgrades and patching with minimal disruption.

  • Documentation & Training: Create documentation and deliver training for users and admins.

Required Qualifications

  • 10+ years hands-on ServiceNow administration & development experience

  • 5+ years experience with ITIL processes & best practices

  • Strong expertise with JavaScript, Glide API, Flow Designer, ServiceNow Studio

  • Proven experience with REST/SOAP integrations

  • Strong analytical and problem-solving skills

Preferred Qualifications

  • ServiceNow CSA and/or CIS (ITSM, ITOM, HRSD) certifications

  • Experience with ITOM Discovery, Event Management, or Performance Analytics

  • Familiarity with Agile/Scrum methodologies

Soft Skills

  • Excellent written & verbal communication

  • Strong stakeholder management and collaboration skills

  • Ability to manage multiple priorities simultaneously

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Black Rock Group