Senior Network Support Engineer - Miami

Overview

On Site
$125,000 - $130,000
Full Time
10% Travel

Skills

Server and OS Support
voice/video
VMware
Cloud
security
big data
resolve complex network and product issues
best practices for network management
7+ years of network management exp.
CCNA
CCNP preferred
Linux RHTC required
Unix operating system environments
Windows operating system environments
PMP a plus
Dell DOSD a plus
VMware Certification a plus

Job Details

Senior Network Support Engineer (On-Site, Miami, FL)

Important:

  • Must currently reside in Florida and be able to commute to Miami.

  • No relocation available.

Our global software client is seeking a Senior Network Support Engineer to join their dynamic, high-performance team in Miami, FL. This role offers the opportunity to work alongside world-class engineers and enterprise customers, supporting critical systems that drive global business operations.

You ll play a key role in ensuring customers have seamless access to the data and applications that power their success, leveraging expertise across networking, cloud, virtualization, and security.

Key Responsibilities

  • Troubleshoot and resolve complex network and product issues for enterprise customers.

  • Collaborate with internal engineering, QA, and support teams to identify and resolve product defects.

  • Research and develop technical solutions, contributing to the company s knowledge base.

  • Advise customers on best practices for network optimization and management using the company s product suite.

  • Maintain strong, proactive relationships with customers to ensure service excellence.

Qualifications & Experience

  • Education: Bachelor s Degree in Computer Science, Network Security, or related field.

  • Experience:

    • 7+ years in network management or customer network support.

    • 2+ years in critical or managed customer care.

    • Proven success in troubleshooting and resolving complex network issues.

    • Experience collaborating remotely with global teams.

  • Certifications:

    • Cisco Certification (CCNA required; CCNP preferred).

    • Linux Certification (RHCT minimum).

    • Additional certifications (PMP, VMware, Dell DOSD) are a plus.

  • Technical Skills:

    • Strong knowledge of Windows and Unix environments.

    • Familiarity with VMware, cloud infrastructure, and multi-tiered applications.

    • Excellent written communication capable of creating technical documentation and knowledge base content.

  • Soft Skills:

    • Self-motivated, proactive, and detail-oriented.

    • Strong multitasking and collaboration abilities.

Compensation & Benefits

  • 10% annual bonus and 10% RSU (Restricted Stock Units)

  • Full benefits package including health, dental, vision, and retirement plans

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About SmartTech Staffing Partners