ServiceNow Architect ITSM & IGA Implementation

Overview

Remote
$60 - $65
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Incident Management
Data Modeling
IT Service Management
Migration
RBAC
Change Management

Job Details

ServiceNow Architect ITSM & IGA Implementation

Role Summary :

The ServiceNow Architect will lead the design and implementation of ITSM and IGA solutions for a large-scale modernization initiative. This role requires deep expertise in ServiceNow architecture, ITIL processes, and identity lifecycle automation. The architect will ensure alignment with the Common Service Data Model (CSDM), CMDB best practices, and enterprise security standards.

Key Responsibilities ITSM Module

Architect and configure core ITSM processes: Incident, Problem, Change, Request, Knowledge, and Major Incident Management.

Design and implement Problem Management workflows, including state transitions, notifications, and RCA tracking.

Lead Change Management architecture, including CAB workflows, risk assessments, and approval processes.

Oversee CMDB design and health, including CI classes, relationships, and ITOM Discovery integration.

Implement Service Catalog with onboarding/offboarding workflows and dynamic assignment rules.

Ensure Service Operations Workspace and native UI configurations are consistent and optimized.

Key Responsibilities IGA Module

Architect Joiner-Mover-Leaver (JML) workflows for automated provisioning and deprovisioning.

Design integrations with Active Directory, M365, and disconnected systems using SCIM, LDAP, and REST APIs.

Implement RBAC and birthright provisioning logic.

Configure access certification, attestation policies, and audit logging mechanisms.

Ensure compliance with governance policies, including access reviews and data retention.

Qualifications & Experience

7+ years of ServiceNow platform experience, with 3+ years in architectural roles.

Proven experience with CSDM v4.0, ITIL v4, and CMDB governance.

Strong understanding of IGA frameworks and identity lifecycle.

Experience with PowerShell, Microsoft Graph API, and M365 integrations.

Familiarity with Cherwell migration, MOVERS data exchange, and ServiceNow ATF scripting.

Certifications

Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD)

Preferred: Certified Implementation Specialist (ITSM, HRSD, Security Operations), Certified Technical Architect (CTA), Certified Master Architect (CMA)

Desirable: Certifications in IAM/IGA platforms (e.g., SailPoint, Saviynt), CISSP, CISM

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About Value Spectrum Technologies LLC