Overview
On Site
Depends on Experience
Full Time
Able to Provide Sponsorship
Skills
business analyst
genesys
contact center
telephony platform
Job Details
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check ;/p>
Business System Analyst
Skills: Contact center, Genesys or telephony platforms
The Expertise You Have
- Bachelor s degree required; technology-related field preferred
- 5+ years of project delivery experience in a systems or business analyst role
- 3+ years working on agile teams delivering value in digital products (Agile/Scrum experience preferred)
- Experience with systems development methodologies and formal documentation processes
- Proven track record of delivering in a fast-paced, evolving environment
- Experience with project management in a technology/software development organization
- Experience crafting web-based transactional applications in Agile/Scrum methodology, including requirements, user stories, and project tracking using JIRA
- Knowledge of the financial services industry and contact center/telephony space is a plus
- Experience with APIs is a plus
- Experience with contact center integration projects
- Familiarity with Genesys or similar telephony platforms
The Skills You Bring
- Exceptional communication skills as a writer, presenter, and facilitator, both written and verbal
- Strong collaboration and consensus-building abilities
- Results-oriented mindset with the ability to operate effectively at both strategic and tactical levels
- Proactive team player who understands how systems applications can solve business problems and meet objectives
- Excellent interpersonal skills, including negotiation, communication, and influence
- Broad application/technology knowledge (e.g., SQL, use case writing, business process and system workflow documentation) and recognized expertise in two or more areas
- Highly developed organizational skills, including the ability to prioritize tasks and meet deadlines
- Entrepreneurial thinker, comfortable embracing, proposing, and leading change
- Experience solving complex business problems and translating them into simple software solutions
- Comfortable working in a highly matrixed environment involving multiple partners and technical groups
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.