Senior Client Development Manager - Retail Vertical

    • Epsilon
  • Boston, MA
  • Posted 32 days ago | Updated 4 hours ago

Overview

On Site
Full Time

Skills

Research and development
Order management
Customer acquisition
Relationship development
Advertising mail
Strategic planning
Market share
Market analysis
Customer communications
Customer retention
Customer satisfaction
Negotiations
Product management
Consultative sales
Sales management
Sales presentations
Retail
Customer facing
Direct marketing
Public speaking
Critical thinking
Digital media
Real-time
Sales
Strategy
Management
FOCUS
Presentations
Marketing
Data
Budget
C
Pricing
Collaboration
DMS
Forecasting
Salesforce.com
SAP BASIS
Customer relationship management
Communication
Invoices
Mentorship
Analytical skill
Microsoft Excel
Advertising
Leadership
Privacy
Value engineering
SAFE
Messaging
Patents
Modeling
MRC
Epic
Corporate social responsibility
Expect
Policies
Law

Job Details



Job Description

The Senior Client Associate 1 is a sales position responsible for account relationship revenue generation within the retail accounts. This includes account strategy, account penetration, relationship development and achievement of revenue goals. This sales position is on our Retail team and includes Big Box and Specialty retailers.

A successful candidate will be responsible to manage an existing book of accounts and onboard new accounts within the Retail markets. Candidate will be the main point of contact for assigned accounts working with internal partners, other lines of business, and clients directly. They will be responsible for growing revenue on a book of accounts. The responsibilities focus on identifying, developing, and presenting value-driven, client-centric marketing solutions that leverage Epsilon's premier data assets across all activation channels (digital, advanced TV, Omnichannel, CTV, email, direct mail etc.) and Data Enhancement of our third-party data on client files.

Responsibilities
  • Account Revenue generation to achieve assigned revenue quota.
  • Provide strategic plan for accounts and execute against plan.
    • Outlines strategic opportunities for the client across all product lines and channels - digital, social, email, and direct mail.
    • Increase Epsilon Market Share on assigned book of clients.
    • Responsible for 100% product penetration within accounts
    • Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Develops plans to sell strategic products in assigned territory and assists R&D in the market analysis of potential products.
  • Creates/maintains both vertical and horizontal client contact relationships, at mid-level management and above. Obtains and maintains significant client communications.
    • Works closely with client to oversee day-to-day relationship. Provides products and service to customers in such a way to ensure 100% client retention and client reference-ability to aid in the sales effort.
    • Ensures customer satisfaction with Epsilon solutions.
    • Manages day-to-day dialogue with client contacts.
    • Able to maintain C-Suite relationships.
    • Primary contact within client company at most organizational levels
  • Develops deal terms and completes contract negotiation.
    • Consult with Product Management and Data Strategy Teams
    • Able to negotiate contract renewals and pricing agreements.
    • Initiates pricing incentive recommendations internally and externally to meet annual Epsilon objectives.
  • Collaborate in Epsilon Cross Sell initiatives with Epsilon Tech and DMS teams, secure data revenue.
  • Collaborate with Publicis agency for optimal data strategy and revenue.
  • Accurate and timely forecasting in the Salesforce system.
  • Serve as internal liaison to other functional groups.
  • Conducts face-to-face and phone client meetings on an on-going basis as needed.
    • Travels as appropriate to client size (may be up to 50%).
    • Provides follow-up to all meetings within 48 hours.
    • Reviews and prioritizes deliverables from each meeting.
  • Manages the process for client orders.
    • Project manages client orders to completion.
  • Utilization of Internal Epsilon Systems:
    • Order Management System
    • CRM - Client contact and communication system
    • Forecasting system
  • Demonstrates solutions-oriented consultative sales approach to growing their book of business.
  • Insures timely and accurate invoicing.
  • Provides first-level sales management to insure minimum achievement of 100% of quota.
  • Leads sales presentations on key accounts at all levels including Director level, superior communication, and negotiation skills.
  • Mentor's junior associates on the Retail sales team and participate as needed in the Data Mentor Program

Knowledge, Skills, and Qualifications:
  • Bachelor's degree or university equivalent in Marketing, Sales, or business with 5-7 years' experience in client facing sales role and/or direct marketing in a multi-channel environment.
  • Strong communication skills including collaborating, negotiating, persuading, public speaking, and listening.
  • Experience in applying analytic solutions to maximize return. Must be analytical and have critical thinking skills.
  • Ability to leverage internal resources and tools appropriately.
  • Ability to juggle conflicting client and internal priorities in a deadline oriented, technical selling environment.
  • Solid background and usage of SalesForce.
  • Excellent Word, Excel, and PowerPoint skills.


Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best.For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
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Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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