Help Desk analyst::should have government experience::Need locals to PA

Need locals to PA

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

• Effectively and efficiently provide helpdesk support
• Ability to quickly learn and become proficient with using a new computer system
• Use complex technical training material and manuals to diagnose citizen and end-user issues
• Use distance communication methods including conference call and webinar tools
• Develop specific goals and plans to prioritize, organize, and accomplish work
• Establish short-term and long-term objectives and specify the strategies to achieve them
• Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word
• Document the status of projects
• Use phone, email, fax, and messaging to communicate
• Communicate effectively in writing, orally, electronically and in-person
• Work independently and as a part of a team

Customer and technical support of business-critical applications Required 5 Years

Customer Service Experience Required 5 Years

Federal, State, or Local government experience Required