Overview
On Site
USD 62,000.00 - 85,000.00 per year
Full Time
Skills
Project Delivery
Process Improvement
Operational Efficiency
NATURAL
Management
Training
Data Analysis
Analytics
Business Intelligence
Data Visualization
Dashboard
Data Profiling
Cloud Computing
Video
Tier 1
Network Security
Microsoft Windows
Collaboration
Customer Satisfaction
Service Desk
Network
Change Management
Documentation
Technical Support
Systems Management
Computer Science
Information Technology
Computer Hardware
Remote Support
TeamViewer
VNC
DameWare
RDP
Digital Signage
Communication
JIRA
RSS
JSON
XML
C#
Adobe CS
Adobe Photoshop
Adobe After Effects
Layout
Typography
Health Care
Life Insurance
FAR
Recruiting
Military
ADA
Human Resources
Job Details
Duration: FTE
Location: PA-Philadelphia, Hybrid 3-4 days onsite
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew data analysis associates bring data insights to life with predictive and descriptive analytics, create meaningful business intelligence and data visualization dashboards, and learn data profiling and cloud data practices.
Responsibilities:
Gather requirements, make recommendations, and partner with stakeholders to support digital signage and video wall deployments
Provide Tier 1 support for digital signage systems, including basic troubleshooting of software, network, security, and Windows OS issues
Perform setup and installation (logical and physical) of replacement signage hardware and software
Track, document, and monitor technical issues and resolutions using enterprise ticketing systems (e.g., JIRA)
Collaborate with internal IT teams to resolve infrastructure-related issues impacting signage performance
Maintain high levels of customer satisfaction through timely and professional support
Work cross-functionally with Communications, Facilities, Operations, Service Desk, and Network teams to design and implement cost-effective digital communication platforms
Follow change management methodologies to minimize production environment disruptions
Assist in evaluating and standardizing digital signage hardware and software across the enterprise
Maintain accurate documentation including environment topology diagrams, content sources, and internal knowledge bases
Qualifications:
1-3 years of experience in technical support, systems management, or engineering
Associate's or Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Strong troubleshooting skills with both hardware and software
Experience with remote support tools (e.g., TeamViewer, VNC, Dameware, RDP)
Familiarity with digital signage platforms (experience with Four Winds Interactive is a plus)
Ability to lift and transport moderately heavy equipment (e.g., displays, computers)
Excellent written and verbal communication skills; able to explain technical concepts to non-technical users
Experience with JIRA or similar ticketing systems
Ability to manipulate and troubleshoot data feeds (e.g., RSS, JSON/XML, C#)
Bonus: Experience with Adobe Creative Suite (Photoshop, After Effects, Experience Manager)
Understanding of design principles including motion, layout, color, and typography
The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Location: PA-Philadelphia, Hybrid 3-4 days onsite
Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew data analysis associates bring data insights to life with predictive and descriptive analytics, create meaningful business intelligence and data visualization dashboards, and learn data profiling and cloud data practices.
Responsibilities:
Gather requirements, make recommendations, and partner with stakeholders to support digital signage and video wall deployments
Provide Tier 1 support for digital signage systems, including basic troubleshooting of software, network, security, and Windows OS issues
Perform setup and installation (logical and physical) of replacement signage hardware and software
Track, document, and monitor technical issues and resolutions using enterprise ticketing systems (e.g., JIRA)
Collaborate with internal IT teams to resolve infrastructure-related issues impacting signage performance
Maintain high levels of customer satisfaction through timely and professional support
Work cross-functionally with Communications, Facilities, Operations, Service Desk, and Network teams to design and implement cost-effective digital communication platforms
Follow change management methodologies to minimize production environment disruptions
Assist in evaluating and standardizing digital signage hardware and software across the enterprise
Maintain accurate documentation including environment topology diagrams, content sources, and internal knowledge bases
Qualifications:
1-3 years of experience in technical support, systems management, or engineering
Associate's or Bachelor's degree in Computer Science, Information Technology, or equivalent experience
Strong troubleshooting skills with both hardware and software
Experience with remote support tools (e.g., TeamViewer, VNC, Dameware, RDP)
Familiarity with digital signage platforms (experience with Four Winds Interactive is a plus)
Ability to lift and transport moderately heavy equipment (e.g., displays, computers)
Excellent written and verbal communication skills; able to explain technical concepts to non-technical users
Experience with JIRA or similar ticketing systems
Ability to manipulate and troubleshoot data feeds (e.g., RSS, JSON/XML, C#)
Bonus: Experience with Adobe Creative Suite (Photoshop, After Effects, Experience Manager)
Understanding of design principles including motion, layout, color, and typography
The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as, a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, utilization bonus, 401k, flexible time off for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.
At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans with Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.