Technology Support - Systems Specialist

  • New York, NY
  • Posted 2 days ago | Updated 1 hour ago

Overview

On Site
$60000 - $70000 per annum
Full Time

Skills

Technology Support - Systems Specialist

Job Details





Title: Technology Support - Systems Specialist


Location: Manhattan, NY (10022) - 5 days a week onsite | 9-5pm



We are seeking a resourceful and detail-oriented Technology Support - Systems Specialist to join our IT team. This multifaceted role combines system administration, end-user support, and enterprise platform oversight, including Yardi, to ensure our technology infrastructure is efficient, secure, and user-friendly. This position is ideal for candidates who enjoy both troubleshooting and optimizing systems and are looking to grow into broader IT operations or infrastructure management roles. You will gain hands-on experience with cloud platforms, security tools, virtualization, and enterprise applications, while contributing to high-impact technology projects.



Responsibilities:



  • Provide Tier 1 and Tier 2 technical support for hardware, software, network, and account-related issues.

  • Monitor Helpdesk tickets and emails; prioritize and resolve incoming requests promptly.

  • Set up and configure new employee devices, user profiles, and collaboration tools.

  • Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD).

  • Utilize Microsoft Intune for device enrollment, compliance, and software deployment.

  • Maintain and support virtual servers, system monitoring, and endpoint configurations.

  • Oversee Universal Print and printer fleet functionality.

  • Assist with onboarding and offboarding procedures, including device setup and deprovisioning.

  • Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Exchange Admin Center).

  • Maintain accurate documentation and contribute to a shared knowledge base.

  • Collaborate with SOC/security team to respond to security alerts using tools like Microsoft Defender and Mimecast.

  • Participate in infrastructure projects, including Windows 11 rollouts, platform upgrades, and asset inventory management.



Qualifications:



  • 3+ years of experience in IT support, systems administration, or a similar technical role.

  • Hands-on experience with Microsoft 365, Entra ID (Azure AD), and Intune.

  • Familiarity with virtual servers, endpoint management, and security tools (Defender, Mimecast).

  • Experience supporting enterprise applications, ideally Yardi 7S.

  • Strong problem-solving, communication, and organizational skills.

  • Ability to manage multiple priorities in a fast-paced environment.

  • High attention to detail and a user-first mindset.



Desired Skills:



  • Knowledge of Windows Server, virtualization, and cloud environments (Azure preferred).

  • Experience with Helpdesk ticketing systems and IT documentation.

  • Exposure to security and compliance frameworks (SOX, GDPR, SOC 2, NYDFS 500) a plus.

  • Enthusiasm for continuous learning and career growth in IT operations or infrastructure management.



Compensation: Salary range: $65,000 - $70,000, subject to factors such as role scope, experience, skills, and market conditions.


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