Business Analyst

Overview

Hybrid
$40 - $60
Full Time

Skills

ITIL
IT Service Management
CMDB
Atlassian
BMC
Configuration Management

Job Details

Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.
Excellent problem-solving and critical thinking skills and a strong attention to detail.
Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards.
ITIL 4 Foundation certification.

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