Overview
Skills
Job Details
***LOCAL PROFILES ONLY***LOCAL DL REQUIRED**
Role : Configuration Manager (ITIL)
Location : Mechanicsville, VA (Hybrid)
Job Description :
Must Have (Mandatory):
Experience designing and implementing Configuration Management policies, systems, and monitoring programs for enterprise environments.
Familiarity with implementing a CMDB with a specific emphasis on integrating Azure resources to support Change and FinOps activities.
Strong knowledge of Ivanti Neurons for ITSM CMDB capabilities
ITIL Foundation Certification
ITIL intermediate/expert level certification.
Knowledge of COV policies and standards
Qualifications
· ITIL Foundation certification (Intermediate or Expert level preferred).
· Proven experience in Configuration Management within an ITIL environment.
· Proven experience in Configuration Management within an Azure environment.
· Strong knowledge of Ivanti Neurons for ITSM
· Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
· Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
· Excellent analytical, problem-solving, and documentation skills.
· Ability to work collaboratively across technical and business teams.
· Strong communication and stakeholder management skills.