Business Management Specialist (Onsite)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve theway governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Business Management Specialist (Onsite)

Required Skills and Experience

* 10 or more years of experience in strategic communications or project management.
* Experience managing large-scale communication strategies or project management initiatives, particularly in government or public-sector IT environments.
* Experience in corrections, law enforcement, or public safety domains is advantageous due to the unique challenges of managing high-risk communication flows and public engagement.
* Multi-Project Communications Management.
* Demonstrated success in managing communications across multiple initiatives and departments.
* Ability to align communication efforts across overlapping programs (e.g., CIMS modernization, TRP, PALM integration)
* Experience in creating centralized communication frameworks to prevent silos and ensure continuity.
* Change Management.
* Strong understanding of change management frameworks (e.g., ADKAR, Prosci).
* Experience designing and executing communication plans to support change initiatives.
* Ability to develop strategies to overcome resistance and foster workforce engagement during system upgrades and modernization projects. Crisis Communication and Executive Reporting.
* Expertise in managing crisis communication protocols for unexpected disruptions (e.g., system outages, compliance issues)
* Experience preparing executive reports, dashboards, and presentations for leadership and external stakeholders.
* Proven ability to lead public relations efforts during high-stakes scenarios, ensuring transparent communication with lawmakers, the public, and media outlets.
* Compliance Frameworks.
* Familiarity with state compliance frameworks (e.g., Criminal Justice Information Services [CJIS], National Institute of Standards and Technology [NIST], and Health Insurance Portability and Accountability Act of 1996 [HIPAA])
* Working knowledge of CJIS standards for criminal justice information security.
* Understanding of HIPAA regulations for secure handling of healthcare-related data.
* Knowledge of NIST guidelines for cybersecurity practices.
* Communication Skills.
* Exceptional writing, editing, and presentation skills.
* Ability to craft executive summaries, public-facing documents, and internal communications with precision and clarity.
* Experience tailoring content for diverse audiences, including internal staff, contractors, lawmakers, public stakeholders, and media.
* Proficiency in developing templates, style guides, and visual communication strategies that align with the agency s brand and compliance requirements.
* Leadership and Coordination.
* Proven leadership skills in inter-agency coordination and vendor management.
* Ability to manage cross-functional teams and align diverse stakeholders (internal and external) for seamless communication flow across OIT, PMO, and external partners.
* Ability to Manage Complex Communication Demands Under Pressure.
* Manage multiple communication streams simultaneously during tight deadlines.
* Lead communication efforts during crisis events, such as cybersecurity incidents or critical system failures, ensuring stakeholders are kept informed in real time.

Preferred Skills and Experience

* Familiarity with business process mapping and defining current state applications in requirements documentation.
* Experience facilitating sessions with business leadership, Subject Matter Experts (SMEs), and users within a business function.
* Skilled in understanding web applications and common application approaches to support business capabilities.

Primary Responsibilities

* Ensure communications are synchronized across project teams, contractors, OIT leadership, external agencies, and legislative stakeholders.
* Manage and lead a wide range of strategic functions that ensure effective coordination and messaging across high-impact projects (given the scale and complexity of OIT s initiatives).
* Support the execution and coordination of high-impact initiatives within the Department, the Communication Lead will also oversee communication strategies or OIT and PMO.
* Ensure alignment across diverse programs and provide clear, consistent messaging that supports internal operations, external partnerships, and public engagement.
* Strategic Communication Planning and Execution.
* Develop and manage comprehensive communication strategies for all OIT-led initiatives, ensuring alignment with the Department s goals and values.
* Integrate communication efforts between OIT and the PMO to keep projects like Correctional Information Management System (CIMS), Officer Station connectivity, Florida Planning, Accounting, and Ledger Management (PALM), and Technology Restoration Plan (TRP) on schedule and aligned with modernization objectives.
* Coordinate project-specific messaging to stakeholders at every phase, from design to implementation.
* OIT Communication Leadership.
* Establish OIT as a transparent hub for technical project updates through internal newsletters, bulletins, and executive reports.
* Serve as the primary liaison for OIT communications with external partners and state agencies, ensuring consistent and timely information flow on project milestones and risks.
* Utilize digital communication tools and platforms, such as dashboards or intranet portals, for realtime updates.
* Cross-Project and Agency Collaboration.
* Coordinate with PMO teams, Chief Marketing Officers (CMOs), and external vendors to align project timelines, risks, and success metrics across overlapping projects.
* Develop communication frameworks to bridge silos between departments and external partners, fostering cooperation among teams working on interconnected systems like CIMS modernization and PALM integration.
* Compliance, Crisis, and Risk Communications.
* Ensure communications meet federal and state compliance standards (e.g., CJIS, HIPAA, NIST) to protect sensitive information and build public trust.
* Develop and lead crisis communication protocols for system disruptions, delays, or compliance incidents.
* Implement risk communication strategies with the PMO, focusing on proactive messaging and timely updates to mitigate operational risks Employee Engagement and Change Management Support.
* Collaborate with the CMO to create employee communication campaigns that promote engagement, adoption, and morale during system upgrades.
* Manage training-related communications and assist in the rollout of new systems, ensuring workforce preparedness for changes related to CIMS and TRP modernization efforts.
* Monitoring and Continuous Improvement.
* Track the effectiveness of communication strategies through surveys, feedback loops, and performance metrics, adjusting as needed to ensure high engagement levels.
* Stay updated on best practices in public-sector communication, incorporating lessons from other state agencies engaged in large-scale modernization projects to improve messaging efficiency and effectiveness.

Education

* A bachelor s degree from an accredited college or university in Computer Science, Information Systems, or other related field, or 10 years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

Location

Tallahassee, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.