Junior Project Coordinator & Support Specialist

RESPONSIBILITIES:
Kforce has a client seeking a Junior Project Coordinator & Support Specialist in Miami, FL (Florida).

Franchisee Engagement & Site Surveys:
* Act as the primary point of contact for franchisees to ensure they complete site surveys on time
* Guide franchisees in capturing clear photos of existing cabling, POS equipment, and hardware
* Follow up assertively with franchisees to secure site survey submissions

Project Coordination:
* Support the deployment plan by coordinating with Oracle and internal teams to ensure timely ordering of equipment based on site survey results
* Monitor progress and proactively identify any risks that could delay deployments
* Ensure deployment readiness for nightly rollouts (20 stores per night starting in August)

Deployment Support:
* Attend select deployments between 10 PM and 7 AM as part of training and quality assurance
* Provide Level 1 technical support during deployments, escalating complex issues to the hiring manager as needed
* Maintain documentation of all site surveys, deployment steps, and support cases

Level 1 Support & Escalation:
* Serve as the initial point of contact for support calls from franchisees, triaging issues and resolving or escalating as appropriate
* Strive to minimize support calls through proactive communication and effective problem-solving

REQUIREMENTS:
* Experience in fast food or QSR operations highly preferred
* Excellent communication skills: assertive, professional, and able to influence franchisees
* Flexible and adaptable to meet the demands of a dynamic project environment
* Willingness to work flexible hours, including overnight deployments and occasional on-site visits
* Strong organizational skills and the ability to multitask in a fast-paced setting
* No technical background required, but an interest in technology and learning is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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