Help Desk Technician

Overview

On Site
$20 - $25
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

windows
office 365
o365
help desk
service desk
technical support

Job Details

Seeking a Level-1 Help Desk Technician to provide daily IT support in a fast-paced, growth-focused environment. This role will focus on resolving end-user support tickets, maintaining service levels, and assisting while the internal IT team executes key initiatives including a Windows 11 migration and device refresh. The ideal candidate is a dependable, customer-focused technician capable of handling a high ticket volume and delivering consistent, quality service.

Key Responsibilities:

  • Provide hands-on troubleshooting for Windows 10/11, Office 365, and end-user hardware.

  • Manage and resolve incident tickets, password resets, and technical issues.

  • Support reduction of the ticket backlog and maintain SLAs.

  • Communicate clearly and professionally with end users.

  • Report directly to the IT Manager.

Qualifications:

  • Proven experience in a help desk or desktop support role (20+ tickets/day).

  • Strong Windows and Office 365 troubleshooting skills.

  • Excellent communication and customer service abilities.

  • Prior experience in a structured IT environment.

Preferred:

  • Familiarity with ServiceNow or enterprise/global IT support.

  • Experience with Windows 11 deployments.

  • CompTIA A+ or equivalent certification.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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