Technical Support Engineer - Automation

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Must have JavaScripting; Networking and OS debugging knowledge

Job Details

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.

We are currently looking for 'Technical Support Engineer - Automation' to support one of our clients with the following skills:

Requirement:

Job Title: Technical Support Engineer - Automation
Duration: 12+ months

Pay Rate: doe

Location: Orlando, FL

# of Positions: 1

Onsite Requirement - Two days in office, Wednesday and Thursday

Skills: Hiring Manager Notes:
 Based on the job description, what are the must-have non-negotiable items that a candidate must have to be successful in this role?
 Must have JavaScripting, Networking and OS debugging knowledge.
 What backgrounds/skills can we be more flexible with that can be learned on the job?

ServiceNow Platform knowledge.

Duties: What will you do in this role:

  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
  • May be involved in customer installation and training.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • This position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.

The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $69,000 - $70,000

Note: Please send your updated resumes to sureshs(at)tranzeal(dot)(com)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.