Servicenow Architect

ServiceNow:10 years (Required)

• SAM Pro: 3 years (Required)
• Willingness to travel: 25% (Preferred)
• Work Location: Fully Remote

Job Description

ServiceNow SAMPro Architect

• Atleast 10+ years of ServiceNow experience and on full cycle implementation of ServiceNow ITSM, ITAM including SAM Pro
• Manage and monitor the IT Asset Repository for Software Assets
• Track and capture any change on Software Assets (deployment, lost or stolen etc.) in the IT Asset Repository
• Validate periodically The IT Asset Repository data accuracy and investigate discrepancies.
• Check the IT Asset Repository to determine whether existing Software can be re-used to fulfill a request
• Update the IT Asset Repository ticket (request, incident, change ticket etc.) with Asset status (assigned, procured, deployed etc.)
• Determine capability to inventory Software Assets
• Help define alternative procedures if Software cannot be inventoried with current toolsets
• Assess the impact of any major change on the Software Assets and discuss findings with appropriate stakeholders
• Define how Software harvesting should be performed and track the harvested Assets in the IT Asset Repository
• Coordinate Software disposal
• Technical Expertise:
• Strong capability to perform:
• Update/close RITM for software requests
• Evaluate if license is available by checking stock status
• Entitlement process/License Assignment
• Review and reconcile license compliance report
• Investigate non-compliance and provide resolution
• Validate software license creation
• Create/Update Software Models/Create Standard Catalog/ Create Software Catalog entries
• Receive PO Release and Invoice and perform 3-way match
• Validate software discovery
• Work with Platform Team to troubleshoot software discovery issues
• Provide Software Inventory and license compliance-related reports
• Update/maintain ITAM repository for accurate inventory count resulting from the SAM processes
• Evaluate License Usage and harvest unused licenses
• Understand software licenses product use rights
• Knowledge of Catalogs
• Knowledge of ServiceNow workflows
• Flexera DataPlatform