D365 CE Business Analyst

Responsibilities

The position of Senior Consultant is a key client facing. Working as part of the Customer Engagement team, you will be able to cover the following tasks:

• Functional analysis - analyzing business processes, documenting customer requirements and designing functional and technical solutions

• Technical analysis of Dynamics 365 including configuration, customization and development of the Dynamics 365 and Power Platform

• Lead client engagements, provide subject matter expertise on Microsoft D365 Customer Engagement and Power Platform solutions, including technical design

• Oversee aspects of a project or manage large sized projects

• Confidently lead design thinking engagements

• Contribute to pre-sales activities and estimation processes
• Define work of others and monitor its quality
• Help advance the team by coaching other team members
• Collaborate on internal initiatives and be able to evidence innovation in their work

• Must be able to take complex client and vendor concepts and articulate them to audiences of varying perception levels

• Build rapport quickly and inspire confidence with both internal and client teams

• Design and deliver key artefacts and workshops - e.g., roadmaps, vision boards

• Keep up to date with the latest technology releases

• Help identify, pursue and close business development opportunities, whilst continually contributing to existing project success

Knowledge, Skills & Experience

The candidate will have a proven track record as a Senior Consultant with knowledge of Dynamics 365 and Power Platform features.

Other essential skills are:

• 5 to 9 years' experience (guideline) and / or a developed specialism
• Able to lead client-facing work including workshops, presentations, end user training and meetings

• The ability to translate customer requirements into user stories and acceptance criteria
• A good working knowledge of Dynamics 365 Customer Engagement and Power Platform, and underlying data structures
• The ability to work well under pressure, both as part of the team and on own initiative
• The ability to manage their workload and time according to deadlines set. Resourceful, energetic and enthusiastic

• Able to multi-task in a fast-paced environment and interface with business and technology partners

• Exceptional communication skills, both written and oral listen, understand, present and challenge
• Strong planning and organizational skills
• Strong problem-solving skills, able to bring a point of view, perspective and clarity to client challenges