Remote - Microsoft CE CRM Developer

Minimum Experience

• 5+ years experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
• Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
• Familiarity with Agile development methodologies.
• Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module.
• Bachelor s degree in business management or information systems.
• This role should have the following certifications:
• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400).
• This role should be working towards the following certifications:
• Power Platform Functional Consultant Associate (PL-200).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.

Vendor resources must:

o Complete the consultant onboarding spreadsheet provided by the PTC.

o Sign the PTC s Acceptable Use of Commission Technology Resources (Policy 8.01) and the Non-Revenue Card Application Use Agreement for door access.

o Provide a contact phone number and a current professional photo.

o Must provide a copy of the results of a Pennsylvania Access to Criminal History Record Check Certification (ePATCH) of the selected candidate dated after the release date of the Statement of Work.

o Provide a copy of the results of a National Criminal Check.

o If vendor resources will manage or access PTC systems and/or data for the Commission, they must sign a non-disclosure agreement (NDA), which must also be approved and signable by their PTC supervisor.

• The PTC IT Department has established the following guidelines while working virtually and the vendor resource is expected to follow them:

o Use cameras during meetings.

o Maintain a professional appearance when in meetings and on camera.

o Resources must be available to come to the PTC work location within 3 hours in case of an emergency.

o The vendor-provided resource is expected to be on-site as needed for planned implementations or system issues (when required) with advance notice given when possible.